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Extra Space Storage
- Self Storage
- West Allis, WI
About this business
Location details
11100 W Cleveland Ave, West Allis, WI, 53227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Literally could not be happier! Jeremiah has been awesome, great guy, very friendly and always helpful, part of the reason I stay besides the temp control, security and overall comfort of the place
We found out they were selling our condo & had only 28 days to move! With us both working and having to downsize to the only place we could find, this was going to be horrible. I talked to Carla who not only found us the perfect size unit did my application and unit rental over the phone to move in three days later. On my way to drop the first load I was able to pay over the phone with Laretha who had our unit clean & a lock inside when we arrived. Everything was perfect. This was an excellent experience and would highly re... read more
Business response:
Thank you for sharing your excellent experience with us, Kelly K. We're glad we could help during your move. It's wonderful to hear that Carla and Laretha were able to assist you so efficiently, from finding the right unit to handling the paperwork and ensuring everything was ready for your arrival. We understand how stressful moving can be, especially with such short notice, and we're pleased that our team could make the process smoother for you. We appreciate your recommendation and hope you continue to have a positive exp... read more
If I could give them 0 stars I would. NEVER USE THIS STORAGE FACILITY. They wrongfully sold our families property in an auction and showed ZERO remorse or assistance in helping us recover our belongings. We were paying for an initial unit. As we had a massive truck load of belongings during non-business hours, our lock on initial unit would not work. We got a hold of Jeremiah who was employed at the time as 'manager' as we were told. He just told us to simply put it in another unit for now as the lock was deemed ineffective... read more
Business response:
Your feedback is invaluable to us, and we take all customer concerns very seriously. We are deeply concerned to hear about your experience regarding the auction of your belongings and the issues you encountered with the additional unit that was provided by our former manager Jeremiah. We understand how distressing this situation must be for you and your family, especially given the personal and sentimental items that were involved. We would very much like to address this matter directly with you and work toward a resolution... read more
I've been here for a while under Joanna as the management and very recently There was a new management change and this place is now going downhill. She is not as friendly as the past management and refuses to work with you with any issue at all, please do yourself a favor and go to a different facility. I do not recommend this facility at all. This place has ran like shit now sadly due to the new management. This place is overpriced. They keep raising your rent and the new management is complete garbage. There are many othe... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 508 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.