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Extra Space Storage
- Self Storage
- Auburn, CA
About this business
Location details
12035 Shale Ridge Ln, Auburn, CA, 95602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
On Friday, December 16, 2025, I moved out from my storage unit that I had a little over 1 year, in which when signed up after seeing the online quote, I had trouble with the company obtaining the online quote. I later spent several days speaking with customer service and the store's management regarding the false advertisement. I eventually got the online quote, but my rates increased significantly after a year due to their justification "The area for storages is in high demand." This rate justification seems to be their "n... read more
Business response:
We apologize for any inconvenience with pricing increases and water damage. Please contact us at (530) 823-2264 to discuss your concerns.
Storage facility that was previously locally owned. Bought out by a large corporate outfit from back east a while back. Just got hit with a $75/month increase on my unit on top of a sizable increase last year under the new ownership. Was told they increase the prices so high "because they can", not because they bring value. It's a metal unit that I have my stuff in, not climate controlled no chandelier Champagne or caviar being served. I can't afford this. Puts me in a bind. These are not good people. Minus 100 stars.
Business response:
We're sorry to hear this, Burrito Q.. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 134 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.