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Extra Space Storage
- Self Storage
- St Louis, MO
About this business
Location details
4959 Manchester Ave, St Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
We downgraded our storage unit to a smaller one. Mike took care of us and had everything sorted out. He is awesome!!! If we could give Mike 10 stars we would!!! Keep up the good work, Mike! We love this place and would definitely recommend it to anyone. - Spencer and Gwen
Business response:
We're overjoyed to hear about your positive experience with Mike at Extra Space Storage. Thank you for recommending us!
Mike is wonderful he alway great help for me .... ................. Mike great employer keep this one I love his smile
Business response:
Thank you for the kind words, Javon's. We're glad Mike was able to help! Our team is here to serve you, so give us a call at (314) 499-6378 if you need any future assistance.
The entrance was BOARDED UP when we tried to put items in our storage unit. The back door to the facility was WIDE OPEN, letting heat and humidity into the "climate controlled" space as well as giving access to anyone who would want it. No notice about the access. Had to go rent a unit with UHaul to have a place to put our belongings that were already in a moving truck. We tried contacting customer service - they just tried (unsuccessfully) to contact that location and "made a note" on our account. Two weeks later, they hav... read more
If I could give this place zero stars, I would. Apparently the rate I signed up with was promotional and they increased my monthly price by more than HALF. When I called last night to speak about it, Kay(or K) interrupted me, was extremely rude, and then hung up on me. No one can seem to explain to me exactly why my price has increased by $40 when they confirmed the going rate for my same unit is $75. They sent the price increase Via snail mail on a small white post card, which is PREDATORY. Do NOT rent with these people.
Business response:
Please accept our sincere apologies for the unsatisfactory experience you had with our service. We understand your frustration regarding the price increase and the communication issues you encountered. Your feedback is incredibly valuable to us, and we take it very seriously. We will use your comments to improve our customer service and communication processes. Thank you for bringing this to our attention.
I decided to rent a 10x20 space the price wasn't bad, to me, at 199/month. I know it was a promo rate. What I did not realize is that they would increase our rate by $75/month within the first 3 months. When I called the local office, the guy could not have cared less or been less helpful. He did say they typically raise rates every 3 to 6 months. He said he couldn't do anything about it. I asked to speak to someone who could. He said I would need to call the customer service number. I said okay, that's fine, what is tha... read more
Business response:
Hi Ben, we appreciate your review! We are sorry to hear our team did not provide you with top-notch service. We will be sure to review this further! The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. We would love to discuss your options with you. Will you please call us at 888-storage?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 487 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.