This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Newport News, VA
About this business
Location details
9707 Jefferson Ave, Newport News, VA, 23605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Angelina was great, she made the whole storage process easier than ever. She worked around the issues for us and got us the best deal possible!
Business response:
We're overjoyed to hear that Angelina made your storage process easier and found you the best deal possible!
I love the facilities and the fact they climate control. It's always clean and I have not notices any rodents or anything. In November it will be one year renting with them. My only concern is the cost of my small storage place is increasing every few months.
Business response:
Wow, thanks for the great review Shenay! We are so glad you had a positive experience with us. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give you 30 days written notice. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
Amazing service while getting a second unit! Three process was made so simple because I needed a smaller unit. Will definitely recommend this location to anyone. 10 stars!
Business response:
Hi Marcia, thank you for your review. We are happy to hear our team was helpful with your rental process. As always, give us a call at 888-storage if you need anything.
Imagine if you were blind and someone told you can't have your blind cane. Imagine if you have a heart condition and someone told you you can't have your pace maker or AED on hand. Sounds ridiculous right? That's what happened when we were approached by the store manager, Tesean, and accosted for having a service animal. The dog is there for life saving measures. He is NOT an emotional support dog and there is a major difference, specifically almost $60k in training difference. We tried to educate Tesean Millington on the s... read more
Business response:
We take your feedback seriously and sincerely apologize for the experience you had at our facility. Thank you for bringing this matter to our attention. We understand the importance of service animals and the critical role they play in assisting individuals with disabilities. We are committed to providing a welcoming environment for all our customers, including those with service animals. We will use this feedback to review our policies and provide additional training to our staff to ensure such incidents do not occur in the... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 5 star rating with 489 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.