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Extra Space Storage
- Self Storage
- West Roxbury, MA
About this business
Store your belongings at Extra Space Storage on 99 Rivermoor St in West Roxbury, MA today! Our large selection of storage units, climate controlled units, drive up access, exceptional security, electronic gate access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of ... read more
Location details
99 Rivermoor St, West Roxbury, MA, 02132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
I just want to leave an honest review of my experience to help others make their most informed decision. I started storing here a few years back when it was Store-U-Self. It was alright, I never had many complaints. But once extra space bought it, the rent hiked so high and a slew of other issues arose. A brief summary: - Rat and mouse shit over all my items, floor, etc and seen in other units. - Elevator was broken for 3 months. We couldn't move ourselves out, and they refused to provide a discount on rates, assist with m... read more
Beautiful, clean and well monitored storage facility. Customer service is friendly and helpful. Shamila made the rental process easy and efficient!
Recently, I visited Extra Space Storage in search of a storage unit, and I was thoroughly impressed with the exceptional service I received. The staff member who assisted me was incredibly friendly and accommodating. She took the time to show me several available options, patiently explaining the rules and procedures associated with renting a unit. Her professionalism and attention to detail made the entire process smooth and hassle-free. I highly recommend Extra Space Storage to anyone in need of reliable storage solutions,... read more
My experience with Shamilah Perryman at the West Roxbury facility was above and beyond for customer service and help. She was professional and compassionate to my concerns and helped me out as much as she could. I definitely would like for her to be recognized as an essential employee that would be an asset to any team. With knowing the answers to questions and if not exactly sure was able to get back to me quickly with an answer. I’ve kept that location as a storage facility for years moving between units and yes the prices... read more
This place used to be good, then it was sold to a monopoly which immediately started exerting price pressure on existing customers. Saying a lot considering I work as a pricing analyst. But my rate has increased from $139 to $208 to $252 within a year. Both times with 30 days notice. On top of that, I can’t seem to find an attendant on site anymore, and my unit has become a home for mice. Good for the mice, I’m over it. Throwing away my cherished belongings will be worth it just to take business away from this place
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 156 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.