Extra Space Storage

4.8

Self Storage
Federal Way, WA

About this business

Consumer Services Self Storage

Location details

29817 Pacific Hwy S, Federal Way, WA, 98003, United States

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Weekday	Schedule	Status
Mon	06:00 a.m. to 10:00 p.m.
Tue	06:00 a.m. to 10:00 p.m.
Wed	06:00 a.m. to 10:00 p.m.
Thu	06:00 a.m. to 10:00 p.m.
Fri	06:00 a.m. to 10:00 p.m.
Sat	06:00 a.m. to 10:00 p.m.
Sun	06:00 a.m. to 10:00 p.m.

4.8555 reviews

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Tyler H.

7 months ago

The gentlemen working in their Monty, he was extremely helpful and pleasure to be around. I do appreciate him. Thank you. Tyler

Rob B.

a year ago

I am in a wheelchair at least for now, and Monte my salesman was so awesome. Truly good customer service. Thank E. SPACE ROBERT

Business response:

Hi Rob, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs!

Michelle F.

2 weeks ago

I spoke to Destiny today. My unit at Federal Way location was broken into in October! My unit is 7073. That is why there is a lock on it. I didn't not get a call or letter. Nothing! I'm pissed because I just went to my storage unit the day before Thanksgiving! I'm pissed for a lot reasons. Destiny couldn't tell me what was taken. It's a good thing I took pictures of my unit when I was there the last time. I'm moving what I have left if there is anything left. Never again will I do business with them again. I'm ou... read more

Business response:

We sincerely apologize for falling short with the lock error and the poor service experience you encountered. We understand how frustrating it must have been to be locked out of your storage unit, especially the day before Thanksgiving when you needed access to your belongings. We acknowledge that there was a mistake with the lock placement on your unit despite your payments being current, and we take full responsibility for this error. We also recognize that our customer service response has not met your expectations, inclu... read more

Michelle F.

2 weeks ago

Lack of customer service. A lock was put on my storage unit and I've never missed a payment. I went to get items out of my unit the day before Thanksgiving and I was locked out! I called customer service and was told I don't owe anything and it is a mistake. I was told I would get a call today. I didn't get a call. I called today only to be told by Jason that they really didn't have a manager and just had random assistants working. He stated he would check my account, see what type of lock it is and give me a call b... read more

Business response:

Michelle S.

2 weeks ago

I've been renting from extra space storage in Federal Way, Washington since June 2025. I've never missed a payment. I went to my storage unit and a lock was put on it. I called customer service and was told that I do not owe anything but they couldn't do anything about it until Friday after Thanksgivin. Instead of getting an apology. I was told by the customer service agent that people make mistakes and that was it. I called and got another customer rep Daniel who apologized and said he sent a message to the store mana... read more

Business response:

We sincerely apologize for the incorrect lock placement on your storage unit and the poor service experience you encountered. We understand how frustrating this situation must be, especially when you have been a reliable customer since June 2025 with no missed payments. The lack of follow-up from our store manager after Daniel assured you that a message was sent is unacceptable, and we recognize that our initial customer service response failed to provide you with the apology and resolution you deserved. We take full respons... read more

Richard C.

4 months ago

The advent of digital business and communication should not delete actual customer service. When a proven customer is at your counter and asks for assistance with entry you do not tell them to download an app. Now I have to delete an unwanted app and the 6 others that came with it. While I was downloading the app I am blocking traffic because I need to download an app and open an account to open the gate. Stop being lazy, ask someone with life experience how customer service is supposed to work. If your rental policy inclu... read more

Paul S.

a year ago

Stay far away from this storage space. They get broken into constantly. A month ago several units were robbed one night, but the manager did not call any of the storage owners to let them know to remove valuables etc as they could not guarantee any security or safety. (although the website says "safe and secure storage" Haha yeah right. So what do you think happened? Yup, the facility was robbed again the very next night by the same robbers, again having access for several hours, and they robbed approx 7 more units (... read more

Jason D.

a year ago

I would not recommend using this business to store any belongings. My unit, as well as many others were broken into 9/11/24. The culprits broke into a side fire escape door to access the facility. No response from fire, or police as far as I know on this break in. After talking to multiple customers today, this has been an ongoing problem with countless burglaries. The insurance company has stated that the company was supposed to call and ask us if we wanted to take photos before they even touch the door to close it. We were... read more

Business response:

Thank you for sharing your concerns about the recent break-in at our facility. We take your comments seriously and will address them promptly. We understand how distressing this situation must be for you and other affected customers. Please be assured that we are actively investigating the incident and working closely with local law enforcement to enhance our security measures. We apologize for any inconvenience or distress this has caused you.