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Extra Space Storage
- Self Storage
- Henderson, NV
About this business
Location details
3610 Amigo St, Henderson, NV, 89052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Rate increase without notification. My unit went from $107 to $215 very unhappy with this practice of rate increases. We were excited when the facility was built and moved in when they first opened and it hasn't been a year yet and our fee has gone from $55 introductory rate to $107 to $215 in not even a year. It is a nice facility but not for the price that is well over market price for the same unit. They say call us or come in and ask about price adjustment and we can adjust to what we would charge a new renter for that s... read more
Business response:
Please feel free to reach out to us at (725) 543-0293 to discuss this further. Thank you for sharing your feedback.
Same as previous customer increased rate without notifying, it hasn't even been a year yet. When I signed up online when they just opened, I asked the agent about price increase. he did state the increase would occur based off how the rental climate changed, but I could call in and speak to the owner, and they would not increase much. I went from 60 to 118 in four months, now its 230 something ( no notification) more than there advertised regular price which states 184 and again I haven't even been a year they haven't been o... read more
Business response:
Please accept our apologies for the unexpected rate increases and service issues. Contact us at (725) 543-0293 to discuss your concerns directly.
Just another Predatory Pricing Business that is only seeking money. My Monthly Storage Rent was $16 and they ( ** without notifying me ** ) increased it to $35.00 , When I checked my account randomly today to pay my Bill early that was how I learned of the upcharge. Parking was Horrible when I did visit ,, They also left the door for Storage Owners Entrance open at all times .. It's not that difficult to just invest in purchasing a Keyless Digital Doorpad .. Especially with the amount of $$$ people are paying monthly.
Business response:
We are sorry to hear about your experience and the issues you've encountered. We take your concerns seriously and would like to address them directly. Please contact us at (725) 745-4915 to discuss this matter further, including the rent increase and any notifications you may not have received. We also appreciate your feedback regarding the parking situation and entrance security. Your input is valuable in helping us improve our services. Thank you for sharing your feedback, and we look forward to speaking with you to resolv... read more
Thank you to Fabian for helping me out to get a unit. Very friendly and quick to get you able to start moving into the unit.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 120 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.