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Extra Space Storage
- Self Storage
- San Antonio, TX
About this business
Location details
211 E French Pl, San Antonio, TX, 78212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Yvonne and amazing staff are always so nice every time i call. They always. Friendly, caring, helpful, very respectful and helped me with my rental issues and went out of their way to help me when i needed to talk to them about my storage unit. Love the service. 5 stars in my book!*****
Business response:
We deeply respect your positive feedback and are thrilled to hear about your experience with Yvonne and our staff. Thank you for sharing your thoughts!
Had a great talk with LaKisha about the new property. She was very patient and professional when reviewing my storage options and took me to tour several units on site. The location is very clean and I felt safe during my tour. I left feeling very confident about location safety, cleanliness and value.
Business response:
We're thrilled to hear about your positive experience with LaKisha and our property. Thank you for sharing your feedback!
Awful. Buyer beware!! Or renter. Perhaps this should have been obvious. They are a month-month rental business model. But when people are in the middle of an especially complicated move. A relocation, they are likley exhausted. Upon move-in, (which we ended up not moving anything in, of course). I asked what I would owe them in mid-June, after the first 4 months that I pre-paid was up. Their reply was, "We have no idea. Even we are not told the pricing until a day or two before." I said, "I'm sorry, what? It's $97/mo. rental... read more
Business response:
Apologies for any inconvenience caused during your visit to our facility. Thank you for sharing your experience and providing feedback about your interaction with our staff regarding our month-to-month rental pricing structure. We understand that during a complicated move or relocation, customers are often exhausted and seeking clear information about costs and pricing. We acknowledge that the explanation provided about our pricing model may not have met your expectations for clarity, and we recognize your frustration with n... read more
Gate locked at 9:59 pm when gate hours end at 10:00 pm. There are NO warnings posted showing gate will be locking at that time and you won't be able to exit at all. I am on a time crunch in my uhaul and my uhaul is stuck inside the storage unit. Message showing access denied contact manager and manager AND emergency gate services won't answer. I have been calling for 31 minutes now. My uhaul is supposed to be packed tonight and I have movers scheduled for tomorrow morning, as well as family that drove in to help for only one... read more
Business response:
Thank you for reaching out. We understand you have a question regarding the gate hours. Please contact us at (210) 489-1539 for further assistance.
I moved my belongings into the ExtraSpace Facility on French Place in San Antonio during April of 2025. The facility is a very nice one, and the rate listed for renting it was quite competitive. I am happy with the space that I rented. Nonetheless, I am extraordinarily unhappy with the business practices I have experienced related to the facility. I have experienced two major problems and misrepresentations over the past three and a half months. The first problem happened when I tried to move in. I arrived in San Antonio ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 260 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.