Extra Space Storage

Luke Swimmer 

on Google

a month ago

My climate-controlled unit was water damaged due to the hurricane (I rented both a climate and non-climate) In fact the entire building was damaged and all tenants were informed that everything needed to be removed and documented to use the insurance everyone pays for (funny is that I called after the hurricane and asked if the units were ok and was told everything was fine). I did all the paperwork and took pictures and gave receipts and was told the insurance company would be calling soon. Here I am 5 months out from filin... read more

Courtney Ruwet 

on Google

2 months ago

If I could give it zero stars I would. I rented a climate control unit, I provided my own insurance and they were still charging me an insurance fee. They are shady!! I moved my belongings to a different storage facility. My husband recently rented a unit while we were in the middle of moving. Same thing happened to him. They were secretly charging him for insurance after we provide the information needed to NOT be charged for it. They do not have a manager on site so when you get locked or have annt issues you have to call... read more

Keisha Gilbert 

on Google

5 months ago

I paid for my rental on Friday. I called Sunday night because the code you sent me was not accurate and got no answer, so I called at 8am this morning (Monday) to clear up my code mind you I rented a whole ass U-Haul to bring this stuff from Hendersonville that I was paying $1 a mile for, and some lady “reset” my code. So I drove back out there, the reset code didn’t work, I call again and someone says I’m gonna get a call from the property manager, never got that call. Tailgated someone to get into the facility because keep... read more

Jon Barry 

on Google

6 months ago

Rented storage place online. Got the gate code and storage unit number. Went to get access and was denied entry. The office was closed and when I called the Hendersonville location they said the facility was closed due to the storm. There was no notice on the website that it was closed and I had movers booked for the weekend. I was told it MIGHT be open by the following Monday. Basically they took $127 from me for a storage unit I MIGHT be able to get into. I canceled the movers. DO NOT USE THIS STORAGE FACILITY. You can us... read more

Curtis Coates 

on Google

5 months ago

I rented a storage unit online, and was later notified that the storage facility had been damaged by flooding, which occurred days before I was allowed to rent the unit. I made numerous attempts to get a refund, but all efforts went unanswered by the manager of the facility. I could only speak with people at a call center, and they would not forward my call to the manager. Two weeks after having been charged for the rental, I was told that the facility was now open and I could now access the unit I had rented. This was not t... read more