This profile has been claimed by the business owner or representative.
FAIRWINDS Credit Union
- Credit Unions
- Sanford, FL
About this business
Location details
420 W. 1st Street, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Angelique assisted me today. Very professional and friendly. I've been a member of this credit union for years and happy with the service.
Business response:
We greatly appreciate your kind words about Angelique and your continued membership with FAIRWINDS. We look forward to continuing to serve you and we are always here to help!
I usually don't write reviews. On Tuesday I was out running my errands like I do every Tuesday. I had to stop by the credit union during this time. I was standing in line, waiting on the young ladies behind the glass. I was not waiting long at all. It looked like they were busy. Seemingly for no reason the young lady I think her name was Allison came over and started disciplining the ladies behind the desk in front of me. She seemed to be a little too agitated the way she talked to her employees. It really made me feel uncom... read more
Business response:
Cheryl, We pride ourselves on providing our members with exceptional customer service and we are sorry to hear that your experience has been less than excellent. We would like to learn more and assure you that we are here to help. Please send an email to socialmedia@fairwinds.org with your preferred contact information so a member of our team can reach out to discuss your concerns.
I have been a Fairwinds member for almost 40 years. I have GIVEN UP trying to use their small business banking. Their business bill payer and apps have been a buggy nightmare. There were 5 -6 day check deposit holds. When I went to this branch they basically said " we can't do anything about it because it's a third party service, you'll have to call them". No I don't - I'll take my business elsewhere. The representative didn't seem to really care. Fairwinds you should be better than this. You used to be.
Business response:
Professor A., At FAIRWINDS, serving you, and providing you with an exceptional experience, is at the heart of everything we do. We value you as a loyal member and take your feedback very seriously. We would like to learn more and assure you that we are here to help. Please send an email to socialmedia@fairwinds.org with your preferred contact information so a member of our team can reach out to discuss your concerns.
I pulled up to the drive thru at the window and no one was there, but I saw several tellers across the way helping customers inside. I waited for at least 10 minutes and no one even turned around to check to see if anyone was there at the drive thru. I finally rang a bell for service several times and still no one would turn around! I don't know if it was working. So I waited another five minutes and finally decided to honk the horn; when I did, one of the women who had her back to me, slowly turned around and just put her f... read more
Clean and decent, but don't expect quick service.. even when its not peak times, you'll spend at least 30 minutes trying to get something simple done here!! Dont come if you've got stuff to do that day sloth town fr
Business response:
Willow, We pride ourselves on providing our members with exceptional customer service, so we are sorry to hear that your experience has been less than excellent. We would like to learn more and assure you that we are here to help. Please send an email to pr@fairwinds.org with your contact information so a member of our team can reach out.
Frequently asked questions about FAIRWINDS Credit Union
How is FAIRWINDS Credit Union rated?
FAIRWINDS Credit Union has a 4.4 star rating with 49 reviews.
When is FAIRWINDS Credit Union open?
FAIRWINDS Credit Union is open now. It will close at 5:00 p.m.