This profile has been claimed by the business owner or representative.
Family Flooring
- Home Services
- Chesapeake, VA
About this business
When considering which flooring companies to purchase your flooring from, turn to one that has your best interest in mind. We don't try to push you into buying something you don't want. In fact, our experts work with you to help you decide on something that meets all of your needs. Your budget, style preferences, and home décor are all taken into account when you purchase your flooring from us. If you are having trouble deciding what is right for you or you want to make sure you can do the job and stay under budget, we are ... read more
Location details
300 North Battlefield Blvd, Suite A, Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Family Flooring did a horrible job installing our carpet almost 2 years ago now. You can see my previous review on the "job" they did at my home. During the process Tony and Kevin told us that after a year they would come back and fix anything that was wrong with the job. Well, I called around a year when the carpet started to buckle and bubble in numerous places around our home. They may be 6, 7, 8 large area that are bubbling and buckling. I spoke with Tony over the phone. He would tell me he would call me back. Then he wo... read more
Family Flooring did a horrible job installing our carpet almost 2 years ago now. You can see my previous review on the "job" they did at my home. During the process Tony and Kevin told us that after a year they would come back and fix anything that was wrong with the job. Well, I called around a year when the carpet started to buckle and bubble in numerous places around our home. They may be 6, 7, 8 large area that are bubbling and buckling. I spoke with Tony over the phone. He would tell me he would call me back. Then he wo... read more
Kevin SOLD us on our carpet. He told us everything would be "perfect". "Our installers are the best around." He said 4 men would come out to do the job and it would be finished in 3 days. It'll be a "turn key" job he said. You won't have to worry about anything. Installers Brett and Cliff showed up to the job on day 1. It was SO incredibly poorly done with a HUGE mess left in our house that we called Kevin and complained immediately. Kevin reassured us it would be perfect. He asked that we let them finish the job and they wi... read more
If I could give this company zero stars, I would. I typically, never give bad reviews and usually just chalk up poor quality of service as a loss. However, whenever I perceive that the exchange between myself and a merchant is intentional deception, that is when a company has crossed the line with me. As an officer in the United States Air Force, there are core values like Integrity First, Service Before Self and Excellence in All You Do that I would expect any servicing company to adhere to. But that was not the case with F... read more
This a horrible company to work with. As mentioned in the previous review, there communication skills are inadequate and unprofessional. I ordered flooring at the end of March and called numerous times to get somebody out to my home to install. They finally arrived in JUNE, I also asked for a refund because it took several months to get my flooring because they never kept me up to date on my flooring. The owners wife, Katherine, is rude and very unprofessional. Their work is sloppy and ruined my base boards installing the fl... read more
Poor service communication skills with customer Never came on time stated. Rude to customer After having all materials placed In House and all our work to move things around I called. The morning after being late and said wasn't doing the job and taking materials out I can't say how this is unprofessional and company should not be trusted
Frequently asked questions about Family Flooring
How is Family Flooring rated?
Family Flooring has a 3.8 star rating with 91 reviews.
When is Family Flooring open?
Family Flooring is closed now. It will open tomorrow at 9:00 a.m.