Farm Bureau Insurance

Jivan Mainali 

on Google

a month ago

Hey guys, just a suggestion from a customer’s point of view — if you want to keep your business thriving, it's really important to improve how you handle customer service over the phone, since that's the main way most of us reach out. Also, please consider making more services available online. Not everyone has the time to visit your office in person. It's the digital age, and many of us expect to manage things like insurance fully online. Since that option isn’t available with you, a lot of customers, myself included have ... read more

Candice Alexander 

on Google

9 months ago

Beware of Farm Bureau Insurance I’ve been a loyal customer of Farm Bureau Insurance since I was 17, but my experience with them has been a disaster in recent years. After hearing similar stories from others, I felt it was important to share mine. 1. Hurricane Coverage Issue: After the hurricane, I had coverage with Farm Bureau through Maison as the underwriter. When Maison went under, neither they nor Farm Bureau notified me. I was left without coverage on my home without any warning. 2. Vehicle Insurance Lapse: Last year, ... read more

Hector Ramos 

on Google

8 months ago

Been hiking my insurance for the 2yrs. My rates have gone up 178 in the last 18 months with no tickets or any traffic citations. They excuse is the commissioner has increased the rate, but I go through a company and my rates are lower for the same coverage. I would not recommend farm bureau of Lake Charles. 

Nely Marcantel 

on Google

a year ago

I don't understand the bad reviews at all. I wish I could give this place 10 stars. After being totally screwed over by State Farm and Go Auto I called Farm Bureau. I had the pleasure of talking with Mr. Darren Theriot. He is a helluva good guy. I needed insurance on my pickup right away. Mr. Darren said "not a problem" and went to work. I sent him what he needed and less than 30 minutes later I had full coverage insurance on my truck for $136 a month. I was at work and in Texas at the time so everything was done over the ph... read more

loc tran 

on Google

a year ago

The people sitting at the reception were very impolite, always saying bad things about customers and laughing. After hanging up the phone, they laughed and talked about that customer. they are racist. I had an appointment at 8am, there were no other customers at that time, they told me to wait a bit. I waited 30 minutes, and when I left they didn't say anything. If I were white, things would probably be different.