This profile has been claimed by the business owner or representative.
Fast Pace Health Urgent Care - Shelbyville, TN
- Urgent Care
- Shelbyville, TN
About this business
Location details
1401 N Main St, Shelbyville, TN, 37160, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
RecommendedStaff was friendly, but that is where the good ends. Small details in cleanliness are missed. Yep those otoscope pieces they stick in your mouth and nose are in filthy crusty glass bowls on the counter, rips in exam tables. (These are things Medicare & Joint Commission would shut entire companies down, not just single locations.) So Lord only knows what you are leaving with. I called at 11 am to make sure they could do X-rays. Was told there would be someone there until 8. My appointment was set for 1:30. Arrived on... read more
Business response:
Amy Philpott, we are sorry to hear about your displeasure in service with us. We hold ourselves to a high standard of care. Would you like to speak with our patient services department regarding this experience? Patient Service – customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406. - Fast Pace - Shelbyville
I wouldn't let my worse enemy go here. Rude receptionist very unprofessional and I'm being polite!! Will never go back nor recommend this dump to anyone! 👎🖕
Business response:
Jose Dirt , we’re sorry to hear of your less than satisfactory experience with Fast Pace Health and hope you will accept our apologies. Being known for our great care and friendly staff, it came as a surprise. Would you like to speak to patient services regarding this experience? Patient Service – customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406. - FPH - Shelbyville
They quit taking patients sometimes hrs before closing. Can't get anyone to answer phone waisted my time when I could have went elsewhere 😡
Business response:
Derek Jackson, we pride ourselves on our quality service and the high-quality standards we maintain. Sorry to hear of this experience. If you wish to continue discussion of this experience, please contact our patient services department at customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406. - FPH - Shelbyville
Because some of the people working there are very rude and completely unprofessional, my experience there yesterday was absolutely uncomfortable 😣
Business response:
Wanda Mccormick, we pride ourselves on our quality service and the high-quality standards we maintain. Sorry to hear of this experience. If you wish to continue discussion of this experience, please contact our patient services department at customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406. - FPH - Shelbyville
I have been here several times over the years. Some have been great some have been crappy. The latest issue has to do with them not calling in my child’s prescription. I wasted 2 trips to the pharmacy and still don’t have a prescription. I have been trying to call fast pace all day and get no response at all. Meanwhile my child is home sick and STILL HAS NO MEDICATION very very saddened by the service at this location with the past 3 times I have been there. Long wait times even when there is only one or two in the lobby and... read more
Business response:
Dillon Belew, we are sorry to hear about this experience. We want to follow up with the clinic and our patient services team. Can you please reach out to us so we can get more details? Patient Service – customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406. - Fast Pace Health Urgent Care (Shelbyville)
I DO NOT recomment! Very upset that they call themselves an urgent care facility, but filed a claim to my insurance as a "hospital" to get more money. In turn, I am charged by my insurance a larger sum since they are being told it was for a hospital visit. Shame on you Fast Pace! And to think...it was for basic pink eye. Never again will we go back to this facility or any other Fast Pace again! That is not a creditable way to run a business. If you are an urgent care, you should bill as one. To everyone else...find an urgent... read more
Business response:
Hi Kelli, we are sorry to hear about your disappointment. If you would like to further understand our billing policies, we are happy to talk with you and provide clarity. If you like, you can reach us at customerservice@fastpacemedical.com or (931) 253-1110 ext. 8406.
stay away from these place ....my daughter went for a single appointment they charge her 75.. they prescribed the wrong medicine and now she get another 80 plus bill ...plus they charge 650 to her insurance....i going to call her insurance this week cause this have to be a scam....they don't care about your health only your money
Business response:
I'm very sorry to hear about the confusion surrounding this experience with Fast Pace. We are open to discussing your situation further. If you would like to reach out, please contact Payment Services and Billing at (844) 784-8245 or billing@fastpacemedical.com.
I've been here myself with a severe sinus infection. they said it was viral.. had to go to my PCP. I thought it was a fluke. took my son monday, severe sinus junk, strep.. the doc didnt sab him, didnt look at him at all , just said.. virus.. we went to another place 5 days later , hes even sicker... sinus infection ( what I thought) AND strep. terrible service! I asked them on Friday. they wouldn't call in a antibiotic without another visit. if they'd look at him when I was there, this wouldnt be going on. I'm beyond p... read more
Business response:
Lesa, we’re sorry to hear of your less than satisfactory experience with Fast Pace and hope you will accept our sincerest apologies. Being known for our great care and friendly staff, it came as a surprise, and we would like to make things right. Would you like to speak to a regional director regarding your experience?
We were the second at the door and 1hour and 45 minutes later we are still waiting. It should've been called wait half your day away care. We haven't even been taken to a room yet.
Business response:
We are sorry for your negative experience. Would you mind speaking to a regional director to provide more insight into your experience?
Frequently asked questions about Fast Pace Health Urgent Care - Shelbyville, TN
How is Fast Pace Health Urgent Care - Shelbyville, TN rated?
Fast Pace Health Urgent Care - Shelbyville, TN has a 4.2 star rating with 916 reviews.
When is Fast Pace Health Urgent Care - Shelbyville, TN open?
Fast Pace Health Urgent Care - Shelbyville, TN is closed now. It will open at 8:00 a.m.