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Floor & Decor
- Flooring
- Houston, TX
About this business
Location details
17211 North Fwy, Houston, TX, 77090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
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RecommendedHave purchased many products from this store. They are friendly, knowledgeable and helpful. Always our first choice for hard surface flooring and tile.
Business response:
Hi Karen, we love to hear that our team has delivered such an excellent level of service! We pride ourselves on providing our customers quality products and the highest standard of customer service. We appreciate your business and look forward to servicing you in the near future.
Recommendedoverwhelmingly Amazing!! I had a blast!! I recommend EVERYTHING😂
Business response:
Thanks for visiting our store, Monica! We're happy to hear that you had a great customer experience and look forward to serving you in the near future. Have a great day!
RecommendedI wan to give a BIG SHOUT OUT to Rosemary, employee at the Floor & Decor, 17211 North Fwy, Houston location. Rosemary was extremely profesional and kind not only to us but to all customers picking up materials. She does whatever it takes to help customers. Rosemary is AWESOME!!!! Lumara Blanco Manager GB Residential https://sites.google.com/view/gb-residential-llc
RecommendedThank You! goes out to Jose who took the time to find the last remaining pallet of a specific tile that I was looking for. The customer service that I have received from this location is why I drive all the way from Beaumont. I would never be able to get that level of service from a big box retailer here. Thank you again for going the extra mile for your customer. It is greatly appreciated.
Business response:
Hi Roger, we're delighted to hear Jose delivered above and beyond service during your recent visit. Our team will be sure to recognize Jose further his superb customer care. Thank you for your support!
RecommendedWe were so excited to pick up our flooring today. With all the Covid uncertainty it’s nice to have a distraction. Floor and decor made the process easy yet we felt very safe. They maintained social distancing but made it feel so natural. The communication was outstanding and equally as appreciated. Kevin L and Allen H not only made sure that we had the total of what we ordered but also walked us through every step of the loading process and what they were doing/going to do. They really took care of us. As a team, they work... read more
Business response:
It's great to hear you had a great experience and enjoyed the team at our store, Morgan. We strive to maintain a safe shopping experience as the safety of our customers and associates is of utmost importance to us. Our Chief Executive Merchant will also recognize Kevin and Allen for their superb efforts. Thank you for choosing us for your remodeling needs.
RecommendedWent to store on 45 North at 8pm to get some tile. Kevin Lewis and Fernando were so helpful and patient working with me. They were absolutely wonderful and I highly recommend these 2 guys!!
Business response:
Hi Shelley, we’re thrilled to hear about your terrific customer experience at our store. Kevin and Fernando will be further recognized for their helpfulness and superb customer service. Thanks for sharing your feedback; we look forward to assisting with your next project!
RecommendedI worked with Tiara Whitaker today, designer at Floor & Decor. Tiara listened to what my kitchen design ideas are, reviewed my drawings, samples I took and Within minutes, she new exactly what I was missing and how to correct the colors I am trying to blend. She is professional, really gets the creative juices going while looking at options. I was not pressured to take any of the options. Tiara discussed the pros and cons of each selection. I brought several samples home to discuss with my husband and see the materials in... read more
Business response:
Hi Tomi, we're thrilled to hear about your remarkable design appointment with our design, Tiara Whitaker. It's pleasing to know that Tiara was able to your kitchen project ideas to life and create a layout for you to make your selections. We will share your experience with our Chief Executive Merchant to recognize Tiara further for her creativity, attention to detail, and professionalism. Thank you for giving us your recommendation; we look forward to you making your final decision and returning to our store.
RecommendedAwesome customer service is hard to come by. Big shout out to Kevin, Charli and Kenya for all they did to shine in customer service tonight. Be proud of your store and how they stood out!!!
Business response:
Hi Laurie, we are so glad to know you had an excellent customer experience with Kevin, Charli, and Kenya while visiting our store. We strive to provide above and beyond help and are appreciative of you giving us that feedback. Thank you for your recommendation.
Frequently asked questions about Floor & Decor
How is Floor & Decor rated?
Floor & Decor has a 4.2 star rating with 1,428 reviews.
When is Floor & Decor open?
Floor & Decor is closed now. It will open tomorrow at 7:00 a.m.