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Fountain Blue Pool Service, Inc.

4.1

About this business

Location details

2731 Vista Parkway, Ste D 1-3, West Palm Beach, FL, 33411, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 4:30 p.m.
Tue8:30 a.m. to 4:30 p.m.
Wed8:30 a.m. to 4:30 p.m.
Thu8:30 a.m. to 4:30 p.m.
Fri8:30 a.m. to 4:30 p.m.
SatClosed
SunClosed
4.1434 reviews
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Susan A's profile image
Susan A 
a year ago

I would like to state that I have had excellent service with Fountain Blue Pools.Yesterday, it was Sunday and raining all day. I went outside to baskwash the pool so it would not over flow into the house, and nothing!! I tried everything, so finally I called my pool tech ***** out of desperation, and he answered me on a Sunday! Remarkable!! We got a bandaide solution on it, until a team could come out the very next ************** and ******, and they fixed it permanently. ****** at the office put a call into them and at the ... read more

Cathy F.'s profile image
Cathy F. 
7 years ago

High Quality, Great Job! We highly recommend Fountain Blue Pools, for all your pool needs. It has been a pleasure to work with Professional, Knowledgeable and most important, Very Reliable company. We want to personally Thank Millie, Joanna, Robert, Lisa, Enrique and Jason, they are such an asset to Fountain Blue Pools. They went above & beyond to answer any questions or concerns we had, even gave us their cell phone number so they can be reached after hours. Excellent Customer Service! Thank You 

Erica W's profile image
Erica W 
a year ago

Do yourself a favor and avoid this nightmare of a company at all costs!!! Two homes, two pools and 5 years and NOTHING BUT ISSUES. Their technicians will not clean your filter, leading your pool equipment to fail. They will leave the filter top off, running your pump dry and the pool equipment will fail. They will leave the pool pump running 24/7 for 8 months, leading to astronomical electrical bills. Everything is an up charge. Algae remover that costs $15? $180. Pump that costs $500 retail? Prepare to pay $1,500. Every bus... read more

Erica W's profile image
Erica W 
a year ago

Do yourself a favor and avoid this nightmare of a company at all costs!!! Two homes, two pools and 5 years and NOTHING BUT ISSUES. Their technicians will not clean your filter, leading your pool equipment to fail. They will leave the filter top off, running your pump dry and the pool equipment will fail. They will leave the pool pump running 24/7 for 8 months, leading to astronomical electrical bills. Everything is an up charge. Algae remover that costs $15? $180. Pump that costs $500 retail? Prepare to pay $1,500. Every bus... read more

Business response:

To Whom it May ************* would like to thank the Better Business Bureau for providing a platform for consumers and businesses to voice their concerns. Before replying to the customer and the ********************** I do the proper due diligence to provide the best and most accurate information.Fountain Blue Pools offers pool equipment from three different manufactures, all with different price points, as well as warranty. Our goal is to always remain competitive without compromising quality. Upon reviewing the file I noti... read more

Paul A's profile image
Paul A 
2 years ago

This company has no control & minimal communications with their subcontractors as they would just show up not giving you any notice. I would get a phone call saying theyre at my gate. I asked them to give me a schedule so I can make arrangements to be home. Even when they come to make corrective repairs, they hardly did not show up on time. The manager of construction, forgot to put a box in for the permits so I failed an inspection.The truck that sprays the pool sides & bottom broke down the day it was scheduled to come.3 m... read more

Lina K.'s profile image
Lina K. 
9 years ago

We hired this company and were told they would finish the job in 2 weeks. It has been 6 weeks and so far they have done an absolutely terrible job.The resurfacing is badly done, we have big white patches in a few places and is totally noticeable. They covered the jet with plaster instead of installing it. We planned on taking out the handrail but the crew left it in and just tiled around it instead. When I told them to take it out like we had planned they gave me a terrible attitude, they didn't speak a word of english so th... read more

Carmen D.'s profile image
Carmen D. 
11 years ago

Fountain Blue Pools ruined my pool water. Had them for several years and after they fired my pool tech the new tech doesn't know what he is doing. My pool began to develop algae on the walls and stairs and we could not get it out. Fountain Blue kept telling us it was phosphate and wanted to charge me $145 to treat it. I had another pool company come out and when they tested the water they said the chemicals were all out of whack, and the algae was not phosphate buildup and I did not need a phosphate treatment but what I need... read more

Frequently asked questions about Fountain Blue Pool Service, Inc.

How is Fountain Blue Pool Service, Inc. rated?

Fountain Blue Pool Service, Inc. has a 4.1 star rating with 434 reviews. 

When is Fountain Blue Pool Service, Inc. open?

Fountain Blue Pool Service, Inc. is closed now. It will open tomorrow at 8:30 a.m.