Freestone Property Group

Erin P 

on BBB

3 months ago

If I could leave no stars I would. A few examples of poor service include:1. The back door lock was broken and wasn't fixed until 4 days after move in- thus delaying my move in and causing delays on deliveries and rent incurred when I could not occupy the space. 2. I didn't get building keys until 2 months after move in after numerous requests (I used the building code) 3. the Broker and Management lied about the floorplan and when I asked them to move belonging from the backyard in the space they said was mine, they said it... read more

Moe J 

on BBB

9 months ago

Terrible unqualified management. They hire oversees assistants who really no nothing about maintenance and repairs. The supers are responsible for a ton of tasks, sot they really don't have time for you. the current general manager, ******* *******, past experience is, running a kindergarten. Go figure why the place is a mess. 

Nick F 

on BBB

9 months ago

1 start since I cannot rate lower.We moved on about 2 months ago and have nothing but issues. 3 different superintendents, impossible to get a hold of anyone (including getting locked out due to the lock breaking, both of our keys didn't work), constant maintenance issues where they try to not fix *********** not rent from this group. 

Pedro A 

on BBB

a year ago

I wish I could post a -5 stars on this.You people are the absolute worst, I have seen you ignore a flood going on +3 years and getting worse to the most disgusting point I ever witnessed an apartment at.No one in their right mind should do any type of business with your company.You are literally the root of the housing crisis in *** and have zero regard for the life of your tenants. 

Zachary T 

on BBB

a year ago

The worst management company I have dealt with in my life. Did not have the apartment move-in ready, and didn't complete the apartment for 2-3 months after my lease began. And, anytime anything in my apartment needs repair, it takes months. Management will give you the run around on the phone, and never follow up with you after calls (as they promise). Freestone did not make one repair without me having to contact 311, sometimes multiple times. 

Brig B 

on BBB

a year ago

awful company. horrible management, impossible to get in contact with, AVOID RENTING WITH THEM. They will avoid contacting you back about significant issues like NO HEAT in wintertime (skip calling management and go right to calling 311 if applicable). 

Mesa S 

on BBB

a year ago

DO NOT RENT FROM THEM. It has been a nightmare from day 1. They renovated the apartments to look nice but they are horrific the dryer for the washer/dryer vents directly back into the apartment. We have had a leak for 2 months that dumps water on us while we are using the bathroom. The front door to our building does not automatically lock and they refuse to fix it. The heat is out and the downstairs neighbor apparently used his stove to heat his apartment all of last winter. We no longer have a super because he just quit sa... read more

Erin C. 

on BBB

2 years ago

Be very cautious of this company if you are looking to move into an apartment they've acquired. This company is actually ******************* which is a predatory real estate company conducting business in ********************. They are incredibly lazy and won't get back to you on issues with your apartment for months. Their leasing office always picks up the phone of course, but their accounting department, super, or virtually anyone else working for them are unreachable. They have never picked up a single phone call in 5 mo... read more