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Friendship Ford of Lenoir
- Automotive
- Lenoir, NC
About this business
Location details
515 Wilkesboro Blvd NE, Lenoir, NC, 28645, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I bought a used car that had the tire pressure light on. I told them if they would fix it I would buy the car. They said they would and had me sign a paper that said they change the sensors and that should fix the problem. However it was more complicated than that and the first estimate I received was for over $6,000! They then offered to trade me out for another vehicle and I was about to take the offer and a medical emergency came up, and I had to come back to them with an answer. This time they told me they would take m... read more
Business response:
My name is Keith Marquez. I am the General Manager here at Friendship Ford in Lenoir. My direct email is kmarquez@friendshipauto.com. Our customers are very important to us. I would like to audit your whole transaction and review the file with you directly. I look forward on hearing from you. Thank you!
THIS COMPANY REFUSES TO REFUND MONEY ON CANCELLABLE PRODUCTS THEN ASKS FOR REVIEWS TO BE REMOVED DESPITE NOT FIXING THE PROBLEM
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I have a dear friend and she’s elderly and she took her car in because she kept smelling antifreeze and her car was losing coolant somewhere and overheating and the fan was staying on constantly! The service advisor takes notes and states customer states she is smelling engine coolant and the fan was staying on constantly please advise! That’s a service advisor’s job then it goes to the mechanic to check for the possible cause of the issue on the work order! Well this has to be the Dumbest Mechanic ever to tell the service... read more
Julius Patterson helped me buy my cars and did an amazing job. 10/10 would recommend coming in and getting a car from him… Friendship dealership on the other hand will not get my money anymore both cars I’ve bought from this dealership have been wrecked and they just covered it up one being a 2018 fusion the 2nd being a 2022 Honda civic both had been wrecked previously and this car actually came from Boone Friendship Honda but was sold to me by the dealer in Lenoir
Worst experience I have had at any dealership. All they care about is a sale, once the sale is complete they care nothing about you being happy. It was a hard lesson learned that will cost me money. I will go to another dealership for service in the future.
Business response:
Edmund, We appreciate your feedback, however we did everything you requested. You special ordered a truck that YOU built to YOUR specifications. YOU signed the build sheet on the truck and we ordered it for you, per your request. However once the vehicle arrived you realized that YOU didn’t put power windows or locks on the vehicle and somehow this is our fault and we are to blame? We hate that the vehicle was not equipped as you wanted, but we built and ordered it as requested. Enjoy your F250.
I sure hope the buying process is better than dealing with the service department. we had a horrible experience.
Business response:
Doug, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Friendship. We would like the chance to talk to you further so please do call us at (828) 754-1524 at your earliest convenience so we can work with you to make this right. We hope to hear from you. Take care.
Total disregard for customer safety. COVID-19 protocols were not being followed in service department. Inexcusable
Business response:
Thank you for providing your feedback and letting us know about this issue, Danny. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (828) 754-1524 and we'd be happy to help you out. Friendship Ford of Lenoir
Frequently asked questions about Friendship Ford of Lenoir
How is Friendship Ford of Lenoir rated?
Friendship Ford of Lenoir has a 4.6 star rating with 1,021 reviews.
When is Friendship Ford of Lenoir open?
Friendship Ford of Lenoir is open now. It will close at 6:00 p.m.