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Gigstreem
- Internet Service Providers
- New York, NY
About this business
We do internet differently. At GiGstreem, we provide the most reliable, fastest internet service on the market with the best customer service - guaranteed. You get zero throttling and zero latency at the lowest cost.
Location details
14 Pennsylvania Plaza, Suite 1616, New York, NY, 10122, United States
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I don’t ever leave reviews but this service has earned one. Our apartment just forced all of the tenants into switching to their community service. Immediately, we began having internet issues and laggy connection. On New Year’s Eve, our internet went out and hasn’t been working ever since. I’ve been run around by the horrible mobile support, and a technician came out and “fixed it” only for the internet to go down again about another hour later. Going in 8 days without service and was supposed to have a technician today, bu... read more
HORRIBLE internet provider. DO NOT MOVE TO A PROPERTY THAT HAS Gigstreem unless you want to spend hours on the phone with the tech support for the same issue. We constantly have intermittent outrages and have to call their “tech support” who reset the device or send a technician out days later. These outages have been ongoing for 3 months and I’ve called Gigstreem over 50 times for this to be resolved. They send a technician out here and they can’t figure out why and say to call back when it’s not working. Additionally, over... read more
We moved into a place that requires this Internet provider and it has been nothing but issues. It’s been about three weeks since we moved in, and our Internet has gone out twice. Keep in mind that when the Internet does go out, it is not a simple fix either. In our experience it takes a minimum of 5 to 10 hours to get any type of connection restored. Also, when we moved in, we had to go and purchase extenders because the modem provided by them only provided Internet for one room and did not reach any other part of our house.... read more
If I could give it zero stars I would. The customer service and IT was horrible. I could not get a straight answer about anything. I canceled the account after it only being up and working for 30 mins. Thank god I never shut off my existing service. My appartment complex does not force us to use Gigstreem but after I told them to just cancel the service they threatened to have the appartment complex charge me. I will be reporting this to the management of my apartment, Also thank god I came and read all these horribl... read more
Gigstreem is easily the worst internet provider of the six I’ve had in my life. I have about 20 minutes to an hour of outage per two days. Their customer support always has a long wait and they will not escalate you up if the first level of support can’t help you, which is most of the time. Furthermore, their routers are attached to the wall and so they can’t be power cycled easily in the case of a failure. Lastly, the only way to log in and manage the network is through their site, which obviously won’t work when their inte... read more
Frequently asked questions about Gigstreem
How is Gigstreem rated?
Gigstreem has a 4.9 star rating with 40 reviews.
When is Gigstreem open?
Gigstreem is open now. It is open 24/7.