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Golden Merced Care Center
- Nursing home
- Merced, CA
About this business
Location details
3170 M St, Merced, CA, 95348, United States
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My mom has been at Golden Merced Care Center since November 2023. I really appreciate all the help they give my mom . She is well attended there 24 hours . That has became my moms home. I'm so thankful for all the staffs working there .
Business response:
Thank you for sharing your experience. We’re glad to hear your mother is well cared for and feels at home. Your kind words about our team are greatly appreciated!
If you've ever wondered what it's like to go to prison, go and stay at golden Merced care. Firstly, the photos on here are laughable. That nurses station is just one. The room pictured is accurate for only 30% of the rooms in the facility. The others are terribly old and shabby and they pack THREE people in the other 70%. Not one of the 3 TVs in our loved one's room works. Each morning, our loved one wakes at 6am (We sent our loved one there because we were promised PT 5x/week, OT 3-4x/week and speech therapy 2-3x/ week. The... read more
Business response:
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations and that your loved one and family have concerns regarding care, communication, accommodations, and personal belongings. We take all concerns regarding resident care, therapy services, response times, dining, and resident comfort very seriously. While we are unable to discuss specific patient situations in a public forum due to privacy regulations, we would welcome the opportunity to speak with you ... read more
My mother in law had to stay here for a while and it was not a good experience. Starter-, there is one Dr and he only comes on Tuesday's. When we finally met him, we told him about her heart condition and medication and we waved us off and said "I don't do cardiology." WTH? It was all worse from there on. We were given a "special"phone number for him, but it's disconnected. Supposedly there is a virtual Dr. but that Dr. also never responded. Now onto the food. Imagine you have to live here for 4+ straight weeks and the food ... read more
Business response:
Hi Joe, thank you for taking the time to share your feedback. We are sorry to hear that your mother-in-law's experience did not meet your expectations. We understand how important quality medical oversight, therapy services, meal satisfaction, and overall comfort are during a recovery stay. We appreciate your recognition of the nursing team and transportation services, and we are pleased to hear those aspects of her care were positive. We also take concerns regarding physician availability, communication, therapy scheduling... read more
Hello my name is Virginia my father in law is one of your patients I am very concerned. Please please don't let him go back home to the wife have I said many times before she's very violent towards him biggest mistake. You will make. I had made complaints to every one I could please call me. I have spoken to someone one before. About this issue. Thank you he's name is grey Thomas virginiasam2176@gmail.com
Please don't let the Google rating fool you. My partner was admitted here and did not stay long due to the conditions. The facility felt poorly maintained from the moment we arrived -- the entrance door was broken, the building smelled strongly and unpleasantly, and the rooms showed visible neglect, including holes in the walls. When I came to visit, I wasn't greeted by staff at the front desk. They simply stared at me and didn't ask for identification, my relation to the patient, or any questions at all. I was allowed to wa... read more
Business response:
We would like the opportunity to address your concerns. Please reach out to us directly at (209) 723-1056 when you have a chance. Thank you, and we look forward to hearing from you.
This place is not good. They don't treat sick people well. My husband was there recovering. He fell and hit his head. They never called me to notify
Business response:
We’re sorry to hear about your experience and appreciate you sharing your feedback. What you’ve described does not reflect the standards of care and communication we expect. Feedback like this is reviewed by leadership, and we encourage you to reach out to the facility Administrator so your concerns can be addressed appropriately.
BEWARE the Web site is full of mis-information. Physical Therapy is not what they claim. Long wait after using call button (1-3 hours depending on shift). Understaffed, CNA's over burdened, very high patient to staff ratio. Failed on several occasions to deliver prescribed meds. Wife spent 68 days there for PT, "there is no real physical therapy" The food is worse than hospital chow, pretty bad! The staff doesn't even eat it. Anything nice to say? Yes, some staff personel are excellent, nothing nice to say about management.... read more
Business response:
We appreciate you taking the time to share your experience. While we’re glad to hear some of our staff provided excellent care, we take concerns regarding therapy, staffing, and food service seriously. We encourage you to reach out to the facility Administrator so your concerns can be reviewed and addressed appropriately.
seemed good at first for my interview to get hired, then I called Nikki to let them know I got another job offer and she didnt even let me finish my sentence interrupting me stating, "okay thanks for calling bye" without letting me finish saying thank you. Just be careful of this place, they seem careless.
Business response:
Thank you for sharing your experience. We’re sorry to hear that your interaction didn’t meet expectations. We appreciate your feedback and will share it with the administration to ensure better communication in the future.
My father was unfortunately brought to Golden Merced after a long hospital stay to recover. Upon his arrival, it was apparent that the care this facility provides is subpar. When the medical transport arrived with my father, no one knew what room he was supposed to go into, and when asked, the staff just shrugged and said "I don't know". The medical transport ended up just placing him in whatever room had an open bed. I had to go to the nurses station to ask them about my fathers care plan because no one came in to check him... read more
Business response:
We’re very sorry to hear about your father’s experience. What you’ve described does not reflect the standards we strive to uphold. We encourage you to contact the administration directly so they can review your feedback and address these issues.
Frequently asked questions about Golden Merced Care Center
How is Golden Merced Care Center rated?
Golden Merced Care Center has a 4 star rating with 142 reviews.
When is Golden Merced Care Center open?
Golden Merced Care Center is open now. It is open 24/7.