Great Expressions Dental Centers - Coconut Creek

John P 

on BBB

2 years ago

I would like to put a review for the green office. I was there February 2nd for a tooth ache. They did X-rays and found my tooth was cracked and was starting to decay. I want to say it was ********************. To make a long story short I was in the chair for 4 hrs and she broke the tooth off and tried multiple times to get it out. So long that at noon her assistant left for lunch. She had **** I believe her name was to come in and assist. The dr finally said she couldnt get the roots out and and made me sign a paper statin... read more

Stanny T 

on BBB

2 years ago

Their billing is awful. Ive paid my bill but they keep sending me statements. When I call their office, their mailbox is full. When I call the ***** number, they say they have high call volumes and then the phone disconnects. They need to be sued. 

Roslyn S 

on BBB

2 years ago

I called the after hours line on 03/20/2023 at ****. The receptionist (stated name was *****) was extremely rude, disrespectful, and unprofessional. He answered the phone and asked me for my name, DOB, doctorss name, and reason for my call. He put me on hold for greater than ten minutes came back and repeated the same questions as if he had never been told the first time clearly. His attitude and behavior was unacceptable and extremely unprofessional. I explained to him multiple times that I was in severe pain and scheduled ... read more

Antoinette A 

on BBB

2 years ago

Complaint for Great Expressions Dental on *************** in *********** On my patient paperwork, I clearly wrote I am allergic to amoxicillin and penicillin. When the dr said she was going to call in an antibiotic, I made it a point to again say that I am allergic to amoxicillin and penicillin. The dr called in amoxicillin to CVS. Due to the fact I am pregnant, my OB had to sign off that I could have dental work done and added a list of acceptable medications for me to take. The dr refused to give me a prescription for Tyle... read more

Mollie B 

on BBB

2 years ago

If I could give them ***** negative stars I would. The office in ********** ** I the absolute worst. The ruined my mouth. I moved here and trusted they were a good dental office. Removed my bridge gave me temps and had to go to another location which had to remove both teeth now only leaving me with the option of implants. Shocker another ****** at best. Then the have the gall to take a down payment before what they did of ***** then not refund ** they didn't replace the bridge not refund that then bill my insurance for what... read more

Renata P 

on BBB

2 years ago

my son had an impacted tooth and they told me they took my insurance And gave me a card and said call this number because your son needs a MRI x-ray or a CT scan x-ray something like that and they said that a van would come to my house and they have the x-ray machine inside of it so thats what I did. I didnt find out until they got there that I had to pay $400 out of pocket , and then I would have to send that to my insurance company for reimbursement. Which, by the way, my insurance company declined right away. So after tha... read more

Anna H 

on BBB

2 years ago

DO NOT GO HERE!!! My fiance sat in the waiting room for 1 hour and then sat in the chair for 30 minutes. That is not how you run a business. You should not be sitting there for 1 1/2 hours to get a cleaning done. No idea how much longer he would have been there before he saw someone since I told him its ridiculous to to be waiting there that long. 

Evan T 

on BBB

2 years ago

I had a service provided to me for cleaning back in November 2021. However, this provider sent my bill to the INCORRECT insurance as I have a dental insurance rider plan attached to a primary medical plan. They have sent me repeated bills after clarifying this information. Fast forward to over 1 year later, they have sent my bill to the collection while refusing to send my claim to the CORRECT insurance. I must have spoken with over 10 representatives from Great Expressions Dental Centers billing office on several instances ... read more

Terry C 

on BBB

2 years ago

They sent me a letter terminating my dentist patient relationship because they offer horrible services. They are always rude and unprofessional. I called them numerous times complaining, but nothing was done. They never responded to my emails about their horrible services. I stopped using them for years because of the horrible service. I was forced to return to them after being off from work; the worst mistake every!!! The employees are rude and beyond unprofessional. I would NEVER recommend them to anyone.