Great Expressions Dental Centers - Saginaw Family

Evan T 

on BBB

2 years ago

I had a service provided to me for cleaning back in November 2021. However, this provider sent my bill to the INCORRECT insurance as I have a dental insurance rider plan attached to a primary medical plan. They have sent me repeated bills after clarifying this information. Fast forward to over 1 year later, they have sent my bill to the collection while refusing to send my claim to the CORRECT insurance. I must have spoken with over 10 representatives from Great Expressions Dental Centers billing office on several instances ... read more

Terry C 

on BBB

2 years ago

They sent me a letter terminating my dentist patient relationship because they offer horrible services. They are always rude and unprofessional. I called them numerous times complaining, but nothing was done. They never responded to my emails about their horrible services. I stopped using them for years because of the horrible service. I was forced to return to them after being off from work; the worst mistake every!!! The employees are rude and beyond unprofessional. I would NEVER recommend them to anyone. 

Teri W 

on BBB

2 years ago

It took almost a year to settle the bill and I just finally paid it to be done with this horrid place. They charged for something not covered by our insurance after I told them to do nothing that our insurance didn't cover. I don't believe they did the procedure that they charged me for. They didn't file correctly with our insurance over several months after I continually called and walked them through how to bill it. (I should have just gone to work in their office as I know more about it than they do.) They are not to be t... read more

Katia M 

on BBB

2 years ago

They submitted a claim to my insurance for two procedures that they never provided. Also, they overcharged ************ and my credit card. They stated that they served me with 7 antibiotics in one day! Please do not go there. I don't know the reasons why the government allows them to keep scaming people. 

Mary C. 

on BBB

2 years ago

Agree totally with what ********* S wrote. They push extra fees on you for fluoride, cancer screening and an infectious fee. They push the deep clean instead of the regular cleaning that is covered by insurance. And the final straw is paying too much in the first place and then over two years later they decide to send you an invoice for a balance due! Needs to be investigated for unethical practices. 

Nicole J 

on BBB

2 years ago

Do NOT go here! My husband was seen in the ************ as a new patient for a filling. The dentist did not listen to him when he said he was not numb and continued to work. The dentist was sloppy and unprofessional. This filling will probably not even hold up! This whole visit was done "caveman style". We will not be going here or taking any of our family members here! I suggest you avoid this place at all cost! 

priscilla s 

on BBB

2 years ago

I went here on 1/5/23. My appointment was originally for 3&3:30 but the day before they called to tell me my appointment was actually at 3:30 which would have been nice to know since I had to get off of work early for this. When I got back into the room where they take my X-Rays I was shown a treatment plan which had fees for fluoride, and infectious fee and a cancer screening preventative fee. So I kindly told the lady I just came here for my x-rays and cleaning so I am not paying for these fees. I see the actual Dentist an... read more

Carter K 

on BBB

2 years ago

DO NOT GO HERE!! My daughter went for what we thought may be an infection in her mouth possibly due to a medical issue. Has always had fantastic check-*** every 6 months so we knew it wasn't a hygiene issue (has NEVER had any cavities). She is 19 and i couldn't go with her. The dentist was rude and wouldn't even let her explain what could be the issue (even though I had already talked extensively with the front office staff so they were aware but obviously did not relay) and instead proceeded to clean out her gums...that wer... read more

bhaskar M. 

on BBB

2 years ago

Went into the ****************** location on Friday ( 12/30) Seemed that the hygienist and Dentist ( ************) knew what they were talking about . Mistaken ! I was prescribed antibiotics- to be sent to my pharmacy. Was not sent ! Tried calling the Great expressions hotline . They tried to get the Doctor - no response. Couldnt get any medication for 3 days. This is gross negligence-and should be put up for Peer review . Advice - stay away !!!!