Great Expressions Dental Centers - Saginaw Family

Vickey B 

on BBB

2 years ago

This dental group are scam artists. Been dealing with them since end of January, 2023. They give you an estimate showing what insurance will pay, then what you're share is THEN charge you ANYTHING they want AFTER your visits are over!! They will NEVER give you an itemized bill. Have dealt with it to the point of exhaustion. They don't listen when you!! I am sick of it!!!!! 

Sandra S 

on BBB

2 years ago

They told me nitrous wasn't covered by my insurance and I would have to pay out of pocket, then they also billed my insurance and were paid for the same service twice. Told me I couldn't get a refund as I had pending appointments with them so I cancelled future appointments and filled out a refund request form back in July. Its now the end of August and still no refund. I have called repeatedly every day and nobody answers the phone. They dont reply to emails or messages thru their corporate website either. I am on disabilit... read more

Lisa C 

on BBB

2 years ago

I agree with what the others are saying. They told me a deep cleaning was not covered by my insurance which in fact I found out after I paid them it was I am now trying to get my $504 back which the people at the *********** office are extremely rude, you can't get a hold of anybody at the billing office they never answer the phone. They lost my business for sure. 

Gail B 

on BBB

2 years ago

I hated this place where they never pulled any teeth and I never got denture but they say I owe them $425 and they were also paid $ 861 by my insurance plan . They had my account locked and I could not schedule another appointment for them to pull several teeth and get my denture. They never answered their phone I would not recommend this place to anyone 

Bobbie M 

on BBB

2 years ago

Horrible Horrible corporate company. They double charged me what I agreed to in my contract for my sons braces and they refuse to credit me, even blamed me saying I should have cancelled my autopay when the bill was paid in full. Such horrible people. They don't answer their customer service phone either which is out of state, I've been on hold twice today, once for 3.2 hours and now for 45 minutes, with no one to help me. This company is a SCAM! i do not know how they are still open after hearing other people had a similar ... read more

Ken P 

on BBB

2 years ago

They overcharged my insurance, then they told me that it was just too bad. Well I got another insurance and they wanted to charge $2,000 plus $90 on top of it for a set of dentures really. They got 244 good reviews somebody must be getting paid off under the table then cuz I wouldn't send my **** dog there. And I think I'll call the medical board. And also turn them over to the attorney general for the ***************** people tired of being ripped off by skunk companies. 

Teresa F 

on BBB

2 years ago

I would give a zero if I could. I set up an appointment online for a cleaning at the **************** office on ******* and *********. Why was I able to set it up for 7:00pm if they didnt take new patients at that time? Thursday July 20, 2023. I got to the office a half hour early and after waiting forever for someone to come to the front desk I was told that they had tried to contact me to say that they didnt make appointments for new patients for 7:00pm. The girl rattled off 2 phone numbers one over 20yrs old. I set up the... read more

Vincent B 

on BBB

2 years ago

over paid 1k. waited hours on phone hours no reps answering. left number no calls. left emails no answer. going on for months, they need investigation. horrible billing always overcharging and everyone has perio so hygenist can charge 300 every cleaning. have sensitive teeth since crowns made and occlusion is horrible when eating. im moving to new clinic. i worked in Army dental 6 years and this is ******. cant even get a customer rep. think they are going out of business or sonething 

Nicholas P 

on BBB

2 years ago

This office has filed information incorrectly to my insurance, saying I owe them. This dispute is still active 15 months after the surgery. I have all my paperwork proving I don't owe them any more money. They sent a debt collector after me 10 months after the surgery. The debt collector was more helpful, I was able to submit my paperwork to them and the debt collection closed my case. The office disagreed with their assessment and is still sending me letters, bills and emails about my balance with them. I call corporate off... read more