Great Expressions Dental Centers - Wilshire

Sharyn B 

on BBB

a year ago

The staff is incompetent and rude. The office and equipment is dirty and the staffs attitudes are toxic. If you value your health even in the slightest, avoid this dental practice. Nothing is better than this place. 

Tiara R 

on BBB

a year ago

I established an agreement with ******* after being temporarily off on medical; that I would make at least the minimum payment for my sons ortho visit before each appointment is scheduled. I did just that. Somehow, I spoke to ****, who prides himself on acknowledging he's the head office assistance, that I had to pay my entire balance in full before my son is seen. I advised that ******* and I agreed that as long as the payments are coming in, that I am allowed to make my son's appointment. There have been times that we have... read more

Maya J 

on BBB

a year ago

If I could give this place 0 stars I would. This is the most UNPROFESSIONAL dentist office I have ever been to and will NEVER come back! My daughters cleaning was rescheduled 3 times to no fault of my own by the office. Her appointment is today at 2:10pm and I get a call from the receptionist saying that she needed to come in before 12 because all the ******** patients have been seen and shes the only afternoon appointment and the dentist doesnt not want to stay because shes not getting paid. WHAT !?? I explained how unprofe... read more

Lisa E 

on BBB

a year ago

Just horrible. The Hygienist was great in every way. The Dentist was not. She spoke over me, not allowing me to say a word. Needless to say, I felt uncredited for and unheard. The Receptionist said that she returns call ASAP, as I asked her about how she handles her job. The Receptionist has yet to return any of my phone calls nor did she forward a prescription for me to the local ************************* Pharmacy. I experienced similar treatment from this company's ***********., **************** ******* They're more like a... read more

Debby w 

on BBB

a year ago

I went in 9/13/23 and saw ******. I was expecting to see my dentist but was told he was gone that day. As she measured my gums all 5, 6, even 7's I counted in my head 16!! 16. To myself I thought what have I been doing wrong. My most ever may have been a 4 or 5 and only on 5 pockets. I was concerned. So when she told me she needed to put medicine in my gums before cleaning I sign the forms owing $380. As I said I thought something was seriously wrong. After the procedure and the cleaning... she told me she could do the treat... read more

Esther F 

on BBB

a year ago

The customer service, management, and scheduling departments here are the WORST. I waiting 2 HOURS for my regular dental cleaning and when I was presented with a $20 parking ticket the manager said they would not validate! Do they have a scam going with the parking garage in downtown Decatur? Because the fee goes up the longer youre there and OVER TWO HOURS bring that price way up! I am so disappointed. If I had the time, I would stand outside of the building with a sign discouraging anyone from choosing them. Dont waste you... read more

Frank B 

on BBB

a year ago

The most destructive and dangerous dentistry Ive ever experienced. From woefully inadequate office staff and procedures to the apathetic and incompetent doctors. The only bright spot is the hygienist. So if you need a cleaning, this might be your place. If you need dental care, STAY AWAY! 

El R 

on BBB

a year ago

Terrible company they have committed fraud . Waiting for refund for treatment never received. No answers form 800 numbers, and they never return your call. Had to file a complaint with ******* department of health against Dentist. They get a zero. 

T. P. 

on BBB

a year ago

They charged me for a service I did not receive without telling me to mark out the one I didn't want. Every time I ask them to waive it because I didn't have it done, they say they'll "put in a ticket". No one ever contacts me and then I get another late payment notice in the mail where they are still charging me for it. The receptionist is incredibly rude and I can never manage to contact anyone at their 800 number, no one ever answers or calls back when I try the call back option. This isn't right.