Great Expressions Dental Centers - Wilshire

Michael C 

on BBB

a year ago

This place is absolutely the worst dentist I have ever been to. when I went in they put me in a room and put a device in my mouth to take x-rays. they left it in my mouth for over 5 minutes while they walked out to do something else. it was extremely oversized for my mouth and I am a fairly large individual. Six four 210 pounds. in addition to that they were very unprofessional in everything they did. I also realized while I was waiting for someone to come back in and take the thing out of my mouth that they were using a Win... read more

John M 

on BBB

2 years ago

Great Expression Dental Center ************************************************************** High pressure sales from dentist and staff not needed.( confirmed by another dentist) Recommending procedures not needed (confirmed by another dentist). Damaged my teeth (confirmed and corrected my another dentist). Cost changed every time I had a appointment from the time I entered from the time I left. Billing changed every time I received a invoice. Unprofessional and harrisment in invoicing for about a year. Strongly do not reco... read more

Pam M 

on BBB

2 years ago

Wanted just a general cleaning and they refused Per hygienist the dr was requiring me to have a deep cleaning at about $800 cost to me. My husband refused deep cleaning and was given a general cleaning. I heard them tell someone ahead of me he needed deep cleaning too. . This is a way for them to line their pockets! 

Chrissy B 

on BBB

2 years ago

Purchased Invisalign as recommended to help with grinding and cross bite. The office never communicates with me. Appointments are cancelled with no notice. Every appointment we wait for hours. I have to tell them when something is missing. This office is a scam. I tried stop payment for my Invisalign as Im not receiving quality care. 

John J 

on BBB

2 years ago

Been going to that dental office for 7 yrs after my dentist died and the office manager changed the office went down hill billing is a joke they half way bill you insurance and make you pay things your insurance will pay if they would file the insurance correctly then when you question them the office manager ******** talks over you and makes you lose your temper then hangs up on you and tells you never to call again. So you call the main office and you are on hold for hours so you email them and they dont respond either I h... read more

mel R 

on BBB

2 years ago

I was a patient of Great Expression Dental for over 15 years . They were great until my ******* moved to another city. The new Doctor ******* is very bad they gave me a treatment plan which I followed and paid for as we went through the first 2 steps of my implants which kept getting infections. When I came in for the ******* Dr all at the same location ************************************** in ********** Fla. to finish the final step step I was told The ******* did not want to risk her license to finish my implants .They wo... read more

Derrick V 

on BBB

2 years ago

Horrible experience, illegal bait and switch on cleanings (came in for general cleaning, without consent did a deep cleaning). Customer serviec was awful, with office managers, receiptionists, and billing frequently hanging up. No communication between staff, so they assume patient just has any and all information they need... stay away! 

Vickey B 

on BBB

2 years ago

This dental group are scam artists. Been dealing with them since end of January, 2023. They give you an estimate showing what insurance will pay, then what you're share is THEN charge you ANYTHING they want AFTER your visits are over!! They will NEVER give you an itemized bill. Have dealt with it to the point of exhaustion. They don't listen when you!! I am sick of it!!!!! 

Sandra S 

on BBB

2 years ago

They told me nitrous wasn't covered by my insurance and I would have to pay out of pocket, then they also billed my insurance and were paid for the same service twice. Told me I couldn't get a refund as I had pending appointments with them so I cancelled future appointments and filled out a refund request form back in July. Its now the end of August and still no refund. I have called repeatedly every day and nobody answers the phone. They dont reply to emails or messages thru their corporate website either. I am on disabilit... read more