Great Expressions Dental Centers - Wilshire

mel R 

on BBB

2 years ago

I was a patient of Great Expression Dental for over 15 years . They were great until my ******* moved to another city. The new Doctor ******* is very bad they gave me a treatment plan which I followed and paid for as we went through the first 2 steps of my implants which kept getting infections. When I came in for the ******* Dr all at the same location ************************************** in ********** Fla. to finish the final step step I was told The ******* did not want to risk her license to finish my implants .They wo... read more

Derrick V 

on BBB

2 years ago

Horrible experience, illegal bait and switch on cleanings (came in for general cleaning, without consent did a deep cleaning). Customer serviec was awful, with office managers, receiptionists, and billing frequently hanging up. No communication between staff, so they assume patient just has any and all information they need... stay away! 

Vickey B 

on BBB

2 years ago

This dental group are scam artists. Been dealing with them since end of January, 2023. They give you an estimate showing what insurance will pay, then what you're share is THEN charge you ANYTHING they want AFTER your visits are over!! They will NEVER give you an itemized bill. Have dealt with it to the point of exhaustion. They don't listen when you!! I am sick of it!!!!! 

Sandra S 

on BBB

2 years ago

They told me nitrous wasn't covered by my insurance and I would have to pay out of pocket, then they also billed my insurance and were paid for the same service twice. Told me I couldn't get a refund as I had pending appointments with them so I cancelled future appointments and filled out a refund request form back in July. Its now the end of August and still no refund. I have called repeatedly every day and nobody answers the phone. They dont reply to emails or messages thru their corporate website either. I am on disabilit... read more

Lisa C 

on BBB

2 years ago

I agree with what the others are saying. They told me a deep cleaning was not covered by my insurance which in fact I found out after I paid them it was I am now trying to get my $504 back which the people at the *********** office are extremely rude, you can't get a hold of anybody at the billing office they never answer the phone. They lost my business for sure. 

Gail B 

on BBB

2 years ago

I hated this place where they never pulled any teeth and I never got denture but they say I owe them $425 and they were also paid $ 861 by my insurance plan . They had my account locked and I could not schedule another appointment for them to pull several teeth and get my denture. They never answered their phone I would not recommend this place to anyone 

Bobbie M 

on BBB

2 years ago

Horrible Horrible corporate company. They double charged me what I agreed to in my contract for my sons braces and they refuse to credit me, even blamed me saying I should have cancelled my autopay when the bill was paid in full. Such horrible people. They don't answer their customer service phone either which is out of state, I've been on hold twice today, once for 3.2 hours and now for 45 minutes, with no one to help me. This company is a SCAM! i do not know how they are still open after hearing other people had a similar ... read more

Ken P 

on BBB

2 years ago

They overcharged my insurance, then they told me that it was just too bad. Well I got another insurance and they wanted to charge $2,000 plus $90 on top of it for a set of dentures really. They got 244 good reviews somebody must be getting paid off under the table then cuz I wouldn't send my **** dog there. And I think I'll call the medical board. And also turn them over to the attorney general for the ***************** people tired of being ripped off by skunk companies. 

Teresa F 

on BBB

2 years ago

I would give a zero if I could. I set up an appointment online for a cleaning at the **************** office on ******* and *********. Why was I able to set it up for 7:00pm if they didnt take new patients at that time? Thursday July 20, 2023. I got to the office a half hour early and after waiting forever for someone to come to the front desk I was told that they had tried to contact me to say that they didnt make appointments for new patients for 7:00pm. The girl rattled off 2 phone numbers one over 20yrs old. I set up the... read more