Larisa R. on Birdeye 7 years ago
02/12/2016, 16:45 PM
Green Phoenix replaced my entire roof with new architectural shingles and removed all old shingles.
I am very impressed with the work performed by Green Phoenix on my house. Craig, the owner, was extremely professional, courteous, and very knowledgeable. Since I don’t know anything about roofing, Craig took the time to explain the process, the difference between types of shingles, the benefit of having the old roof completely removed before installing a new roof, etc. Also, this is my first insurance claim and Craig assisted me with information about the insurance process as well.
Craig earned my trust because he was professional, open, and he did not try to avoid my questions or to hide anything. In addition, Craig provided me with a fair estimate before knowing the amount approved by my insurance. Other contractors that I have contacted refused to give me an estimate upfront and kept asking to see the paperwork from the insurance first. He also gave me a great discount which helped tremendously with my deductible.
On the day scheduled to replace the roof, Craig and his team showed up promptly and ready to work. Their performance was outstanding and the final result is beyond reproach. Craig was present on site all day to supervise the process and ensure that everything was being done properly. Craig discovered that an area of the roof did not have any ice and water grade underlayment or modified bitumen sheet system and agreed to install it at no additional cost because he wanted to make sure that it’s properly done. The roof replacement was completed in time and they did not leave until the whole area was perfectly cleaned. They even went around the house with a magnetic sweep to make sure there are no nails left behind.
My new roof looks great and I am very pleased with the work performed by Green Phoenix. Obviously they take great pride in performing quality work! I would definitely hire them again and I recommend them without hesitation.
