Greensboro Radiology

Diane Scott-Clark 

on Google

2 months ago

I called the billing department to explain a mixup with my insurance at the time of the service rendered and asked if they would resubmit the claim with BCBS. After supplying all the information needed I was told that it was never filed and they would do so. The gentleman that helped me was very courteous and helpful and verified my information three times at different times through our conversation to make sure everything was correct. He was very thorough and very friendly. It was a very nice and welcome experience. 

lawrence neuen II 

on Google

2 weeks ago

The billing department needs an English speaking person to talk to!!! I called one time and the gentleman I was talking to was helping at all and I wanted to speak to his supervisor or manager and I wasn’t allowed!!! It is more helpful when the person speaks English plainly!!! 

Ben Finger (Ben_RF) 

on Google

2 months ago

At this point, I honestly don’t know what else to do. I had services performed through Coastal Radiology Associates, but the billing department recorded my insurance information incorrectly and my birthdate. Despite multiple attempts on my part to provide them with the correct details, including participating in a three-way call to connect them with my insurance [only to find out it was an error in the billing department from the radiologist on why they were having issues filing a claim] and the call concluded that everythin... read more

Kathi Torok 

on Google

2 months ago

I received several calls from a collection agency thinking it was a scam. I finally called them back and was told that GSO Radiology had sent my bill in for collection. Of course their insurance department is not in the U.S.. This is the second time they’ve done this, from two separate doctors. I have already updated my insurance months ago, have never received a bill and when I go into my portal it says I don’t owe them anything, balance is $0. This is getting really old and frustrating. Update—called the Greensboro office... read more

Liz P 

on Google

2 months ago

The only provider that did not file Medicare or Medigap insurance after a hospital stay. I had to call multiple times and enter insurance information online twice to get them to stop sending an unfiled bill threatening collections. Six months later they filed and $178 charge was reduced to $10 by Medicare. Shame on this provider for operating this way. They had all my information from the hospital like every other provider. I believe they chose not to file and to bill directly in order to avoid the contracted Medicare rate.