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Gridiron Guys Construction
- Roofing
- Medina, OH
About this business
Location details
3950 Pearl Road, Medina, OH, 44256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 4:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
said they would call but never called carpeting in porch
It didn't go at all. They said they don't work in this area. I needed a barn steel sided.
Business response:
Hi [Member Name Removed], We are sorry that you feel we deserve an F rating for responsiveness. We responded within 24 hours (you messaged us on Sunday and we are closed on the weekends) & we messaged back the following day. The message sent to you stated: "Good Morning, Unfortunately Louisville is out of our area of work at this time. Thank you for the consideration, we greatly appreciate it. Gridiron Guys, LLC." That being said, we would really like you to reconsider adjusting your review. Kind regards, Gridiron Guys, LLC.
Have leaking roof. Called company based on Angie’s List rating and that the listing indicated they operate in my area. Company said they actually don’t, but have a Gridiron Guy at another number who covers my area. Called him and was immediately asked who my insurance company is because recent storm caused lots of roof issues and insurance companies are paying for roof replacement. He promised to call and set up appt to look at our roof and I never heard from him again. Roof Repair
It never happened. I am completely disgusted with the lack of respect they had wasting precious time needed before winter to get my roof repaired. All that they needed to do was tell me from the first call that they weren’t interested in doing any roof repair work rather than have me wait 2 weeks to find excuses not to do the job. I could have continued looking for another company. Horrible experience and horrible customer service. I wouldn’t Clinton these guys for anything. I set an appointment with these guys two weeks ago... read more
Business response:
We are sorry to hear of your recent experience with us. We have been busy, but your time is valuable and you should not have had to wait two weeks for an appointment. Also, our timeline for repairs should have been made clear to you from the start. We would love the chance to earn your business, and we will go the extra mile to make sure your next interaction with us is 100% positive.
I understand it’s a busy time of year, but I believe I deserved an answer. I called, explained my “small job” and wa given a mobile number to send photos and a description for an estimate. I did, and never received an answer. I called this morning and was told that for my small job they wouldn’t be available till spring. I understand that, but would have appreciated , at least a courtesy call explaining that they wouldn’t have time till next spring. The treatment I received was unprofessional, in my opinion. Vinyl siding
Business response:
Thanks for taking the time to share your feedback with us. It sounds like your interaction with our scheduling department could definitely have been more professional. Please accept our apologies. We have been busy, but we value your time and we hope you will still consider us for your job in the spring.
When I requested an appointment with GridIron Guys to get an estimate, I informed the scheduler it was for small vinyl siding repair - in case it was too small for them to do, gave them the opportunity to turn it down. Site visit was performed on 9/17. No estimate was left at my house. One was not emailed to me. No one called to discuss. I waited til Thursday night of that week to contact the office. I received a message the next day from the office, informing me that they'd passed along my message to the person who performe... read more
Business response:
Good afternoon [Member Name Removed]. We are sorry to hear about your recent experience with our team. It is unfortunate that our service did not reflect the high standards that we aim for as a company. We are consistently striving to become better in every aspect of our business and we will continue to do so. Once again we hope you will accept our apology and give us another chance in the future.
Gridiron Guys installed a new roof on my home in the late summer of 2016. i am very happy with the roof. With the roof they proposed installing vented soffits for an additional charge but I opted not to do that at the time. Then, in the spring of 2018 I noticed a problem on my roof that I brought to the attention of the company. I was told when someone was in the area they would stop by and fix the problem. I mentioned that I would like to do the vented soffits now as well. I was told a salesman would come out and review the... read more
Business response:
Hello [Member Name Removed], I would like to sincerely apologize for your recent experience with our team. We are known for our exceptional customer service and professionalism and we regret that we missed the mark with you. We will be in contact with you immediately in order to resolve your roof repair and install the vented soffits.
They came out to assess the property for a new roof but never contacted me with an estimate. I called several days later and was told that estimates are typically provided a week after the visit. It has been more than a week and still no estimate. I have therefore chosen a different roofer to do the job. I will provide a review for that roofer when the job is completed. New roof and gutters with leaf protection
Business response:
[Member Name Removed], I would like to sincerely apologize for the inconvenience that you experienced. Bill was the salesman and after speaking with him, I learned that he sent the estimate to the wrong email address. He has since resent the estimate to the correct email address & called to apologize for it. We hope we have resolved the situation with you. Kindest regards, Quinn Office manager
Too many complaints to list all. I was told roof would take one day - important to me because I have a very noise-sensitive fearful dog, so I needed to arrange to be gone while work was done. As soon as the crew mgr showed up, he informed me that estimator blew it, it would take two days. Estimator also emphatically explained how important venting was and that the right/best kind be used. When roof was eventually completed weeks later, no vents! Flashing looks also to not have been redone. I was supposed to be called within ... read more
Business response:
Good afternoon [Member Name Removed], I am truly sorry to hear about your recent experience and I regret that our team did not provide exceptional customer service, as we strive to. It is unacceptable there was items left it your yard, and that it was so difficult for you to get in touch with our team.
Frequently asked questions about Gridiron Guys Construction
How is Gridiron Guys Construction rated?
Gridiron Guys Construction has a 4.6 star rating with 879 reviews.
When is Gridiron Guys Construction open?
Gridiron Guys Construction is closed now. It will open at 8:00 a.m.