This profile has been claimed by the business owner or representative.
Heartland Storage - Lafayette
- Self Storage
- Lafayette, IN
About this business
Location details
2750 N 9th St, Suite A, Lafayette, IN, 47904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I've had a storage unit for about 2 wks now. I'm less than pleased with the access issues I have had THUS far. Hopefully it will b addressed and fixed finally today. My code only works on 1 of the 2 keypads, not the one I need to access my unit in the building OF COURSE. Twice I've went there & had to leave because no access. To PAY $130 after fees & taxes .... And NOT b able to get to my stuff is unacceptable! Also I went down this am at 630am. The sign on the main entry garage door, as well as the website & all ... read more
Update (07/30/25): I want to add to my initial comments from early June ‘25, as I have received additional “over-and-above” helpful customer service from the facility manager, Terry. Terry helped me get through the process of moving my travel trailer to a more convenient warehouse location in the past couple of days. Not only that, but he patiently walked me through the administrative/online aspects of the change. Undoubtedly, Terry is the main reason I still rent at this facility. The storage facility itself has gone t... read more
When I showed up to store my vehicle, I was in a frantic rush. Terry at the front desk helped me to figure out where my storage spot was, he drove over there to help guide me, then very kindly drove me back to the front. Terry was very accommodating, and very kind, and super personable, I forgot to get everything all figured out and ready for when I moved in, and that’s where Alisha stepped in. Alisha very politely reached out after I left in a rush to catch my flight, and let me submit the required paperwork online, and alw... read more
I love my unit! I received help from Nishanth when the company changed hands and he was very helpful, knowledgeable and I was able to get everything updated very quickly with out a bunch of fuss or waiting for a call back. I definitely would recommend!
DO NOT RENT HERE! Heartland Storage use to be ran with actual people in the office. They have since fired all their staff and management is now run by GoStoreIt. GoStoreIt has the worst customer service ever. Not only have they raised the rent every month but since they have took over we have lost access numerous times. Everything is remote now so you better hope you don't need to get ahold of them for anything because getting on the phone with someone is extremely difficult. We will be moving out of this facility.
Frequently asked questions about Heartland Storage - Lafayette
How is Heartland Storage - Lafayette rated?
Heartland Storage - Lafayette has a 4.2 star rating with 55 reviews.
When is Heartland Storage - Lafayette open?
Heartland Storage - Lafayette is closed now. It will open at 8:00 a.m.