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Heartland Storage - Lake Geneva
- Self Storage
- Lake Geneva, WI
About this business
Heartland Storage - Lake Geneva Heartland Storage Group has been to provide our customers with a dependable option for self-storage with a family storage facility that prides itself in extraordinary customer service and good value. At Heartland, we are the affordable family storage place near you. We are a locally owned and operated company locations throughout New York, Michigan, Missouri, Illinois, Indiana, and Pennsylvania. Our facilities offer a wide range of amenities including Drive-Up Storage, Climate Controlled Sto... read more
Location details
N1989 Schaitel Road, Lake Geneva, WI, 53147, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 1:00 p.m. | |
| Wed | 9:00 a.m. to 1:00 p.m. | |
| Thu | 9:00 a.m. to 1:00 p.m. | |
| Fri | 9:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Since this company took over, it's been a non stop nightmare. No one EVER answers the phone. I paid my rent in full, on time, and then received a notice that rent was late. After about 30 attempts, I finally got someone to pick up, explained the situation, and was assured that it would get resolved. Got to the shop today, and I'm locked out of my unit. Do yourself a favor, do NOT rent from GoStoreit. Customer service is non-existent.
The storage unit facility has reasonable sized units but the overall customer service is worse than terrible. I normally just let poor customer service go without response but the company that owns or manages this site does not respond to calls. I have waited more than 25 minutes at several times before giving up or when I do finally talk to someone they promise to do a follow up call and it never happens. The owners of the site now want everything to be virtual communications with no manager on site. That capability and lac... read more
My family currently has a unit at Heartland Storage in Lake Geneva, WI. Your site in LG is extremely unprofessional. Not only does no one answer the phone, the office hours are unreachable, and we are now unable to email the local office. The worst part is that our monthly unit rate went up $92, in two months with no prior knowledge. To which, we previously received notice via letters - when the monthly rate increased. There was no explanation of the price increase (we paid $429 in August, $402 in July, and $337 in May - fo... read more
Do not store your belongings here . The first day I arrived to get my storage unit which was supposed to be outside, the front desk lady was super confused and was trying to give me an inside unit. She of course just like the rest of us could not get ahold of anyone higher up. I sat in the office for about 45 mins before leaving to go store somewhere else. As soon as I arrived to the new place I was gonna rent from, the lady from the front desk at Heartland called back and said she was sorry for the confusion and to come bac... read more
Since this out of state company took over, a few years ago, my rent has increased over 100%, for a 5x8, closet-sized unit . They also believe in the liberty to arbitrarily charge my bank account these ever increasing amounts without authorization ; no updated lease, no correspondence or the courtesy of a customer service staple,, a phone call !! I am moving out. So,,, be prepared to pay $121.00+ for a closet size 5x8 unit extrapolated up from there. . Also prepare to listen to irritating marketing advertisements on hold, if... read more
Frequently asked questions about Heartland Storage - Lake Geneva
How is Heartland Storage - Lake Geneva rated?
Heartland Storage - Lake Geneva has a 4.2 star rating with 43 reviews.
When is Heartland Storage - Lake Geneva open?
Heartland Storage - Lake Geneva is closed now. It will open tomorrow at 9:00 a.m.