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HomeMembership
- Louisville, KY
About this business
Location details
133 Evergreen Rd, Ste #203, Louisville, KY, 40243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had my garage door remote not working. They sent technician promptly and he changed it same day. Very pleased with service. The service fee a bit high as it shot up from $75 to $100 but it is worth.
Business response:
Thank you so much for taking the time to leave us a review. We were happy to help you with your garage door repair needs.
Such a scam!
Business response:
We never like to hear that one of our members is displeased with our services. We are sorry to hear that you were unhappy with your recent claim, and we have canceled your warranty as you requested. It has been our pleasure to serve your plumbing, appliance, and HVAC claims over the past 5 years.
Almost like a scam. There’s no easy contact with the company and no response when you make a claim. Also from their flyer seems like hardly any money is given to fix problems (if you ever figure out how to get a claim fulfilled).
Business response:
Hi Olenka, These kinds of situations are not common with HomeMembership. I am sorry to hear that you are having a difficult time getting your claims fulfilled. Here is a link to our submission instruction page https://homemembership.com/memberinstructions/ We appreciate your feedback and will continue to do our best to service our members. ~ Troy Cummings President / CEO
Honestly I wish I just saved the $593 that is cost me. I needed my washer to be fixed/replaced and the repair company told me they didn’t have the parts. Home Membership basically gave me a check for the amount I paid to get it looked out. I broke even at the end of it but nothing is fixed and the repair appointment was a waste of time.
Business response:
Maggie, Thank you for leaving us your feedback. In the case of parts, it is out of our hands if the manufacturer or supplier stops making the parts. We are very sorry to hear the parts are no longer available. In your case, we did look at your washer's age (30 years old) and offered a fair market value for the unit. While we know the outcome may not be to your liking, I did review the file, and HomeMembership did meet the obligations of our service contract. Thank you for being so understanding, and thank you for being a mem... read more
Rip off, they do not honor the warranty given at closing
Business response:
Thank you for taking the time to leave us your feedback. These type of reviews are very uncommon for us, so after carefully reviewing your unforeseen circumstances with your member success representative. It appears the literature or brochure you currently obtain is from several years back. Our contract terms are always for the year we are in now and, for your case, it’s 2021. Therefore, the contract you are currently on is our 2021 version, and this was provided to you via your welcome info. To be sure, I did confirm in our... read more
We had a plumbing problem that we thought would not be covered under our Home Membership Warranty so we called a plumber directly who happened to be on their list of service providers. That company said it was covered and made all the arrangements to fix our plumbing problem and handle all the paperwork for our coverage - one phone call did it all!
Business response:
Thanks for taking the time to leave us a great review. It was our pleasure to help you with your plumbing needs. So happy to have you as long-time members.
We had a plumbing problem that we thought would not be covered under our Home Membership Warranty so we called a plumber directly who happened to be on their list of service providers. That company said it was covered and made all the arrangements to fix our plumbing problem and handle all the paperwork for our coverage - one phone call did it all!
Business response:
Thanks for taking the time to leave us a great review. It was our pleasure to help you with your plumbing needs. So happy to have you as long-time members.
We had a plumbing problem and that thought would not be covered under our Home Membership Warranty so we called a plumber directly who happened to be on their list of service providers. That company said it was covered and made all the arrangements to fix our plumbing problem and handle all the paperwork for our coverage - one phone call did it all!
My experience with home warranty has been HORRIBLE!!!! We've requested service twice and each time the repair man says the service isn't covered, plumbing is definitely covered if it's inside the home, but they want the deductible to be paid. This has been a total nightmare!!!!
Business response:
These kinds of reviews are not common around here, so I want to make sure I look into this for you. Your feedback is very important to us as it helps to make the experience for future and current members even better. In the meantime, should you need anything else please don’t hesitate to reach out to us. Regards, Troy Cummings
Typically dont write reviews, but be careful to inspect ALL appliances for anything "odd." Tenants fridge went out, home warranty had a repair person out who said the fridge was "hotwired" and a part was bypassed, so the fridge was not covered. How on earth would I know this? I'm not an appliance mechanic. Careful with the company. Kinda hoping nothing else goes wrong so I save myself the 75 dollar copay to get someone out there, only to spend 3 weeks waiting on a "oh yeah, you should have inspected the random freakin... read more
Business response:
Hi Rob, Thank you for giving us feedback on your current claim. These types of reviews aren't common with our Members, but we take them very seriously. As a HomeMembership member, we appreciate your business and will expedite your concerns to one of our Member Success Representatives immediately for review. ~Troy Cummings President / CEO
Frequently asked questions about HomeMembership
How is HomeMembership rated?
HomeMembership has a 4.5 star rating with 378 reviews.
When is HomeMembership open?
HomeMembership is open now. It will close at 6:00 p.m.