Claimed

HomeMembership

4.5

Louisville, KY

About this business

Home Services

Location details

133 Evergreen Rd, Ste #203, Louisville, KY, 40243, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 6:00 p.m.
Tue	9:00 a.m. to 6:00 p.m.
Wed	9:00 a.m. to 6:00 p.m.
Thu	9:00 a.m. to 6:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.5378 reviews

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Manish K.

4 years ago

I had my garage door remote not working. They sent technician promptly and he changed it same day. Very pleased with service. The service fee a bit high as it shot up from $75 to $100 but it is worth.

Business response:

Thank you so much for taking the time to leave us a review. We were happy to help you with your garage door repair needs.

Todd M.

8 years ago

Very personable and if a problem arose they were very pro-active in solving.

Business response:

Thanks for taking the time to leave us a review.

Jon M.

8 years ago

We had a situation where we needed a warranty claim and the lady we spoke to on the phone was very nice and very helpful. A service technician was sent out immediately and performed the work the next day. The technicians were also very informative and efficient. I have not had this kind of service from any previous warranty company that I have used. Not having a 1-800 number is a great benefit because you can talk with someone local who knows the venders!

Julie

8 years ago

Always accommodating and we love you guys!

Business response:

So happy to work with your clients. Thanks for taking the time to leave us a great review.

Tiffany B.

8 years ago

May clients give me great feedback on the service you provide them!

Business response:

Thanks for taking the time to leave us a review. So glad that we were able to provide your clients with the services they needed.

Jeremy B.

8 years ago

Very prompt service and comprehensive. Stress free most importantly.

Business response:

Thanks for your kind review. Glad you were happy with the services we provided. Hope you will recommend us to your friends and family.

Steve C.

8 years ago

I use AIRECS for all of my insurance needs. It is a real pleasure to actually talk to real people. The service is second to none. I would highly recommend AIRECS to anyone looking for new policies, or those wishing save some money by changing insurance companies.

Business response:

Thanks for the awesome review and your high recommendation. Glad you are happy with our services.

Tya J.

2 months ago

I’ve been a customer with this membership for about five years and when you have a real expensive things that need to be done the coverages are minimal, but if it’s minor, then you’ll be in good hands, but once you run into real problems like your compressor or things goes out on ac or motor or something that’s expensive is not covered like they’re replaced something wrong with your heating eel in your oven which is $200 or something wrong with the dishwasher which is $150 but anything outside that their coverages are minima... read more

Business response:

Tya, Thank you for taking the time to share your feedback about your experience with our membership over the past five years. We sincerely appreciate your loyalty and are sorry to hear about your dissatisfaction with the coverage for certain repairs. We understand how frustrating it can be when certain repairs are not fully covered. This is why we have our transparent Coverage Chart so you can know at all times how much you get for certain repairs. Your input is invaluable, and we’re committed to reviewing our coverage poli... read more

Anna Z.

7 months ago

I purchased a home warranty contract from homemembership based on the company's written communication regarding their coverage. Before purchasing, I was told that: During the first 30 days, claim limits would be reduced by half. After 30 days, full coverage would apply for covered claims. At no point was I informed that I needed to pay the entire annual contract upfront before receiving reimbursements. In fact, I have emails from the company confirming the terms before I purchased the policy. Additionally, I explicitly st... read more

Business response:

We appreciate all feedback, as it helps us improve our service. However, we would like to clarify the details of your claim. Our records indicate that you purchased your warranty just a few days before filing your claim, and our coverage terms say that in the first 30 days, you have access to half your limits. Most of our competitors have no coverage for the first 30 days. Also, all our paid memberships are annual contracts that we give you an option to pay monthly towards, which is the option you selected at checkout. There... read more

Emily R.

a year ago

DO NOT USE! We had two water heaters (side by side) start leaking during the same week. We did not know we needed to buy additional coverage to cover the second water heater. Because we have two water heaters, this company would not even reimburse ONE of the water heaters. According to their repairs chart we should have been reimbursed for one. This did not happen. One lady on the phone in the local office said they might reimburse us and the claims department said no via email. Additionally, the ONLY way to reach a human at... read more

Business response:

Thank you for your feedback! Our member success team has reviewed your claim status. After further review, all of the items you requested coverage for were missing from your account. Our email log shows you renewed through our portal, allowing you to add the required units for coverage to apply to all units. We have refunded the amount you paid for your warranty this year and canceled it as requested. Thank you for being a valued member of HomeMembership!