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Honda Morristown
- Car Dealers
- Morristown, TN
About this business
Location details
4190 W Andrew Johnson Hwy, Morristown, TN, 37814, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
service department is a joke. my mother had her 2020 Passport in there this morning with a recurring electronic issue that they've supposedly fixed twice before. They tried to charge her $2400 for an issue that is known and should've been fixed previously. Honda use to have the best sales/service but theyre a joke now. Avoid them at all costs. Will be calling Honda regional Monday. ---- Known electronic issues for the 2020 Honda Passport primarily involve software glitches affecting the infotainment/display screen (free... read more
Business response:
We regret to learn about your experience. We have forwarded your information to our management staff.
Customer service and communication were terrible. We waited 2 weeks on items owed from purchase agreement and zero communication was initiated from the dealership. When we reach out multiple times we continued to wait with often no response or no direct answers. The vehicle is less than a month in our possession with multiple issues noted and addressed with the dealership. Once again, no one has followed up or offered to make appointments for the needed service to be done, even at our expense. I attempted to refrain from lea... read more
Business response:
We are sorry to hear about your experience. We have forwarded your concerns to our management staff.
The little young salesman that looks like young drew lynch was a horrible salesman. Very sarcastic. Asked about details to the car and he would give sarcastic answers. As we were leaving he was trying to get me to get a Tahoe. Because that’s so similar to what I was looking for. I wouldn’t recommend salesmen like that. I left after that and bought my vehicle elsewhere.
Business response:
It's regrettable to hear about your experience. We have forwarded your comments to our management team.
My experience with Honda Morristown has been nothing but a headache! So many things have happened since I purchased a brand new Honda Accord Sport Hybrid in Dec 2023. Within 9 months of purchasing the car, they replaced the steering rack. My front bumper paint started peeling off. Also, after I had the ceramic coating sprayed on my car I had noticed these places all over my car. After I called and left messages for the service manager or anyone that could help me…..after a month I was finally able to speak to the Operat... read more
Business response:
We sincerely apologize for your frustrating experience. Please contact our service department at (423) 254-5025 to address your vehicle concerns directly with our Operations Director.
I want everyone to know about Honda Morristown. We got my daughter a Chevy Cruze for her 1st vehicle. This was in March. She has not been able to drive it for 2 weeks. The power has completely stopped. They wanted me to trade it in for a completely new vehicle for $500 car payment & also asked me for more $ down. I declined both. They also said they had another 2014 Honda. I said ok. They then come back and say we can get you in a new one. I said no. She doesn’t need that, nor does want it. He says why? Don’t you trust her? ... read more
Business response:
We value your input and apologize for any inconvenience you have experienced. Please feel free to reach out to us at (423) 254-5025 to discuss your concerns further. Thank you.
From a co-worker who recently got her daughters first car here: I want everyone to know about Honda Morristown. We got my daughter a Chevy Cruze for her 1st vehicle. This was in March. She has not been able to drive it for 2 weeks. The power has completely stopped. They wanted me to trade it in for a completely new vehicle for $500 car payment & also asked me for more $ down. I declined both. They also said they had another 2014 Honda. I said ok. They then come back and say we can get you in a new one. I said no. She doesn... read more
Business response:
We value your input and apologize for any inconvenience you have experienced. Please feel free to reach out to us at (423) 254-5025 to discuss your concerns further. Thank you.
RecommendedI've been carrying a car by the gas pump since November 2024 and it still keeps telling me that it doesn't have it and that's a factory defect that I have a call of that to replace it and still nothing until today's date
Business response:
We are disappointed to hear about the issue you've been facing with your car. Please contact us at (423) 254-5025 so we can assist you further.
NEVER AGAIN WILL I EVER SEND MY WIFE'S CAR TO BE SERVICED FROM YOU. WE HAVE OUR PROOF OF THE VEHICLES CONDITION BEFORE BROUGHT THERE. THE DRIVER SIDE WAS NOT MAKING A NOISE THE BOTH PASSENGER WHEELS ARE CURVED. I WAS TOLD 3 DIFF STORIES FROM THE TECH, ADVISOR AND SUPERVISOR. WHERE'S YOUR CAMERA FOOTAGE ???? STILL WAITING WHAT REALLY HAPPEN TO MY CAR TRADING SOMEWHERE ELSE NOT WITH YOU , INSULTING MY WIFE IS NOT WHAT WE GONA DO
Business response:
We're disappointed to hear about your experience at Honda Morristown. Please contact us at (423) 254-5025 to discuss this matter further.
Guys started out nice and helpful. I do feel like I was completely overcharged. My bill went from $215 to $480 because a sensor was loose. The advisor told me it would be around $300 something with the sensor. The sensor was in open view as soon as the car was on the lift. The next morning it was $480 total. Before I left the review I even tried to address the concern with the service advisor which told me 3 different things as why I was billed out that way. I also tried to speak with a service manager that didn’t return my ... read more
Business response:
It's regrettable to hear about your experience at Honda Morristown. We value your input and apologize for any inconvenience caused. Please feel free to reach out to us at (423) 254-5025 to discuss this further.
Frequently asked questions about Honda Morristown
How is Honda Morristown rated?
Honda Morristown has a 4.5 star rating with 4,429 reviews.
When is Honda Morristown open?
Honda Morristown is open now. It will close at 8:00 p.m.