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Honda Morristown
- Car Dealers
- Morristown, TN
About this business
Location details
4190 W Andrew Johnson Hwy, Morristown, TN, 37814, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
2 hour wait to program 1 key that I waited on for over a week it was supposed to have been there the next day...it was back ordered the parts guys couldn't even tell me when my key would get there I just had to guess when to show up for them to program it horrible customer service all they care about is money go to Johnson City Honda 😊
Business response:
Candice, our service manager will reach out to you shortly.
I had an appointment for an oil change at 3pm on July 23rd and got there around 230ish I was told it would probably be around 4 to 430pm I told them that was fine I understood they were busy, well come 445 the guy came and called my name and told me they couldn't get to my car that they still had 2 on the rack, so I asked for a refund on the package I bought and he told me they don't handle that there, so I waited 2 and half hours, left work early and didn't get an oil change nor my money back, and not even an apology from t... read more
Business response:
Jessica, our service manager will be reaching out to you.
I had a service appointment at 10:15, I checked in and me and my wife left to run some errands and have lunch.. I get back at 1:45 for our not so friendly service representative to inform us they are fixing to take our car back next... scheduled appointment being the key word here.. no apologies, no kind words, absolutely treated terrible and they are fine with it because why should they care.. Daryl Setsor is the only one there worth doing business with, I do not recommend Honda of Morristown to anyone.
We was told it would be 1hour and 30 mins to finish our oil change and tire rotation on my 2021 accord. Which it took 3hrs before they completed it. Didn’t compensate us for our wait. Nor did we get some kind of coupon for the next visit. Waste of my time wouldn’t recommend if you are in a hurry or even if you want it done at normal time.
Business response:
Coty, our service manager will reach out to you directly.
Would Not Recommend To Anyone
Business response:
Ken, we hate you had a negative experience. Please send us a DM with your contact info so our general sales manager can reach out to you.
Just spoke to one of my good friends. So unfortunate that he drives all the way there when he is promised a car. Gets there, and jamie had sold the car right from under him. What a shame
Business response:
We would love to help your friend out, and we hate the vehicle shortage at the moment. Please send us a message with their contact info so we can get that resolved.
2 hour waits for a 15 minute oil change is ridiculous
We have tried all week to schedule repairs covered under the extended warranty we purchased. We have called, chatted and emailed for 5 days. They need to honor the extended warranty and not make it so difficult to get something fixed. We finally received a generic reply via email yesterday. No resolution yet!
Business response:
Josh, our general sales manager would reach out to you. We need your contact info please. You can dm us at your earliest convenience. We are trying to find your contact info.
appreciate was 9;45 am for our first free oil change. we arrived 9:35am. Tech said 1hour and 15min. 3 hours later we we given back our auto. service is horrible, we bought it there for the extra services and living in roane county the drive is not worth the 3 hours.
Business response:
Thank you for providing your feedback and letting us know about this issue, John. Our service manager will reach out to you shortly.
Frequently asked questions about Honda Morristown
How is Honda Morristown rated?
Honda Morristown has a 4.5 star rating with 4,429 reviews.
When is Honda Morristown open?
Honda Morristown is open now. It will close at 8:00 p.m.