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Hoodsly
- Drive, NC
About this business
Location details
7830 Commerce Drive, Drive, NC, 28037, United States
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Why can’t everything I want for my remodel be as perfect as Hoodsly? Absolutely everything has gone stellar with Hoodsly. I called customer service because I wanted to be sure I was understanding the measurements-Genesis was fantastic. I ordered my custom hood and chose to get the fan from them. I accidentally ordered two fans. They emailed me the next to verify that I wanted two fans-I did not. They immediately credited me for one of the fans. Their communication was phenomenal. I received an email about my order each time ... read more
Business response:
Hi Libby! Thank you so much for your kind words and detailed feedback! We’re thrilled to hear that your experience, from ordering to customer service to delivery, has been smooth and enjoyable. We’ll be sure to share your compliments with Genesis and Matt, as well as the rest of our team who work hard behind the scenes to make each step seamless. We can’t wait for you to see your custom hood installed and bringing your vision to life. Knowing it made such a wonderful first impression means the world to us. Thank you for tr... read more
Just received curved range hood excellent product good craftsmanship my customer loves it
Business response:
Thank you so much for your kind words, Don@kentonfab.com. We really appreciate you taking the time out to share your experience with us. Cheers, Hoodsly
I had Hoodsly build me a semi-custom wood hood for my kitchen (the custom part was the color of the stain). About everything wrong that could go wrong with an order happened here. I was one step away from having this become one of the worst experiences a consumer could have. So, why am I giving this company a four-star rating? Simple: They acknowledged the problems, accepted responsibility, fixed everything, gave me a completed, perfect hood and refunded my full purchase price for the delay and my trouble. When was the last ... read more
I recently purchased a hood from Hoodsly and I am ecstatic over the product. Firstly they rushed the order for me and in this day and time of nothing being delivered and everything on back order I was amazed. The customizing capabilities made it possible for me to design a hood style that fit in seamlessly with the kitchen cabinetry.. After it was installed, I was ecstatic. It looks gorgeous with our design. The exhaust fan is very powerful and I really couldn’t ask for me! They delivered!! Bravo!!!
Business response:
Thank you so much for your kind words, Beth. We really appreciate you taking the time out to share your experience with us. Cheers, Hoodsly
The Hoodsly team went out of their way to make sure I ordered and received the best hood and liner size for our kitchen. The hood arrived ahead of schedule and looks great. Thanks for your great customer service!
Business response:
Thank you so much for your kind words, Jill. We really appreciate you taking the time out to share your experience with us. Cheers, Hoodsly
I normally don’t leave poor reviews of any businesses but my experience with this company has been horrific from beginning to end and I am hoping to save someone else from a bad experience. This company hasn’t figured out how to consistency deliver the right hood to the right customer seamlessly and undamaged (really dig into the reviews - they’ve had a number of problems.) One or even two errors in the process and I would have understood - every company’s struggled during the pandemic especially in home services. But the... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Cathy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (877) 847-0405 and we'd be happy to help you out. Cheers, Hoodsly
Frequently asked questions about Hoodsly
How is Hoodsly rated?
Hoodsly has a 4.8 star rating with 715 reviews.
When is Hoodsly open?
Hoodsly is open now. It is open 24/7.