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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Not Sure 🤔 What’s Going On with the Isle This was very disappointing. They put our room right by the elevator which made a person like me that doesn’t sleep well at night have a difficult time trying to sleep due to the noise. Also, the coffee maker didn’t work, the phone didn’t work, No clock or radio or ironing board in the room.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Front desk staff not friendly, and the front desk manager checked us in, so no wonder the other staff the same way. Room smelled like onions or pickles, can’t put my finger on it!
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
Service at two cafe places were horrible-no server to sit customer even after a long wait, food also does not look good. If food services were better, this place could attract more people.
Business response:
Thank you for your feedback, Sharon. We hope to have an opportunity to wow you with our signature family style service and culinary innovation.
Elevators didnt work, 6 of us were stuck in Elevator for 20 minutes, emergency call button didnt work. Staff was like no big deal sorry about your loss. Restaurant was severly under staffed food was absolutely horrible, ordered prime rib for 35.00 and it was worst piece of meat ever it came came to us yellow in color! Had to wait half an hour to get check after asking for it. The good things are they are pet friendly and have plenty of places for smokers to enjoy!
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
Pedí 3 días distintos que limpiaran la habitación y no lo hicieron, ni siquiera cambiaron toallas o tendieron camas, me dijeron que no cobrarían los cargos del resort y me cobraron el precio completo.
Business response:
Gracias por tomarse el tiempo de enviarnos su reseña y dejarnos saber cómo podemos mejorar su próxima experiencia de juego con nosotros en Isle/Lady Luck. Lamentamos que su viaje reciente no haya sido ideal, tenga en cuenta que trabajamos constantemente para mejorar nuestra propiedad y su servicio al cliente para brindarle un mejor servicio. Nuevamente, gracias por la revisión y esperamos que elija visitar Isle and Lady Luck.
Quiet.
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
Watch for extra charges They actually charge your credit card $75 for deposit and do not return for days to possibly weeks later I was told on check in. This is not stated on your site. I have had a charge held on my card before until I checked out then canceled when room is ok. This is actually charged and not even credited back right away.
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. The $75 is supposed to be a hold rather than a charge, where the incidentals and resort fees are charged out of that deposit. Thank you and have great day.
Rude staff
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,827 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open at 12:00 p.m.