This profile has been claimed by the business owner or representative.
Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
Zero stars We have come to Black Hawk several times and this was the worst time we had. We checked out a day early and gave up our money with no refund we were so ready to leave. The room next to us apparently the lady was passed out completely, and at 11pm 5 hotel staff were slamming, banging and hitting the door open. No apologies or anything just bang bang bang late at night. Called down for extre towels, 2 hours later no towels. When i went to check out bith ladies were on their phones and it was more of a bother than an... read more
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
When we checked in we found a bag of lost and found items in our bathroom, that brought to our attention the lack of cleaning, the sink was filled with red and blond hair, both my husband and our hair is very dark! smudges on the mirrors both of them, hair and dirt in the shower. We went to the front desk and gave the front desk manger the lost and found items who failed to even say im sorry. I do have to give him points for having housekeeping come clean our room. We were charge a resort fee, which for what? the two mini bo... read more
Business response:
Thank you for taking the time to share your feedback with us, Jonathan. We are working closely with our Hotel team on ways to provide more amenities for our guests that we hope to introduce in the future. We hope to welcome you back with an opportunity to earn your trust and restore your faith in our teams.
Black hawk I was told it was a dog friendly non smoking room. Upon checking they says they did but have any dog rooms but would charge me $50 to clean the room after I left. I said OK obviously because I had a dog with me. We arrive in the room and it stings of cigarettes terribly. The room was supposed to be non-smoking. There is also a piece of used dental floss on the floor. We got up at 7 AM and left in the morning the smell was unbearable. I express my concerns to the lady a check out and she didn’t even apologize.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
I am not happy with this hotel. I booked the room for my mother and father for her birthday and they had nothing but problems. The room temperature was almost 80 degrees with no fan or AC. They lost power and had to wait forever for maintenance to fix it.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle.
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
Meh….. Service in the casino and restaurant were very unprofessional and slow. Disappointing.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Never staying there again They couldn’t find one of my reservations the person checking me in was very rude and had to leave to have a cigarette. She was trying to check me in to my daughters room because we have the same last name and they told me the reservation number I had through hotels.com didn’t matter to them. The service was very slow. The elevators were dirty and there was dog poop by the elevators to the garage. The server in the restaurant was excellent. The refrigerators did not work so our food spoiled.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,827 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open at 12:00 p.m.