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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very disappointed. Check in was not a friendly situation. Spent two nights and they charged an additional 14.00 dollars each night for a keypass. Not mentioned in charge on web site. Our room was not serviced after the first night. Told me at check out, they are only serviced if you stay for three nights but we could have called for towels, etc. Not mentioned at check in. Will not be staying here again.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry for the confusion over the fee, the fee is the resort fee. We are still operating with Covid in mind so currently housekeeping is not performing daily service. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Over priced. Not worth the money for the location.
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
LIED too my face!! Poor service and cost me more $ Made reservations on 3rd party site i.e. Hotels.com and lady at front desk said she couldn’t find the reservation and that they were sold completely out..tells me to come back in a hour to see if the reservation was found...an hour later still nothing from Hotels.com but amazingly I speak with another receptionist and now had a room available at a higher price and obviously could not use any free night rewards like I was going to use..needless to say wasted a ton of time was... read more
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Made reservations 2 months before hand. Check in at 4pm. At 410 pm was told to come back in an hour that no clean rooms were available. Lobby smelled like sewage. Room was barely clean. Water spots in bathroom. All the food options had over an hour wait. The whole place is understaffed and over run by guests. You guys can do better, your a billion dollar company. Corporate greed at ots finest. I WILL NEVER BE BACK OR RECCOMEND TO ANYONE.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Property is in excellent condition. We had a very difficult check in. The hotel did not show our reservation even though I showed them my confirmation number. After about an hour they finally gave us rooms.
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
Bed was Terrible
Business response:
Thank you for sharing your feedback, Barry. We appreciate you.
Isle Casino When we first arrived. We were greeted by the smell of overflow toilets in lobby. Then we get to our room and the sink faucet is not attached to sink. They also have nothing to lovk adjoining room doors. We then saw that housekeeping didn't even make bed correctly. Im glad we didn't plan to spend a lot of time in hotel. Never will i do this again
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
No sheets for the bed. Comforter only. Very loud in rooms as walls are thin. We paid extra money for late check out but housekeeping woke twice in the morning. Also, room keys did not work twice.. had to go to front desk where female staff was extremely rude. Would never stay again. We had wonderful experiences at Monarch & AmeriStar!!!!
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,827 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open tomorrow at 12:00 p.m.