This profile has been claimed by the business owner or representative.
Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I tried to cancel my stay due to an emergency but. I called before the cut off time BUT I COULDN'T GET THROUGH TO ANYONE!!! I WAS CHARGED A NIGHT ANDA LATE FEE. NEVER WILL I DEAL WITH EXPEDIA AGAIN . AND NEITHER WILL MY FRIENDS. I don'thave a lot of money. And now I have less. Kelly keller
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Although this was a dog-free hotel and smoke-free hotel, a diff was yipping all night and the person in the room next to ours (we were in 841) was smoking cigarettes in the hall.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Trip was ok overall. Front desk was friendly but hotel room was not very clean. Screens of the windows fell out during our stay. Hotel was loud and could hear every word next door. Cleaners came at 8 am (check out at 11) and got mad that I didn’t have the “do not disturb” sign on the door. I asked if they could come back as we would be checking out in an hour and they came into my room, grabbed the do not disturb, muttered something in Spanish and put it on the door and shut the door rudely.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
The Farmers Cafe had horrible food. Cod was not good and hamburger was raw.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Not even going to waste my time.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
Business response:
Valerie, thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
No ac AC didn’t work
Business response:
Thank you Andrew for taking the time to review us, and of course for the good score. We do apologize about the Air Conditioning, we are aware that AC is not available year round and we always try and provide it as soon as the Winter Storms become less common. We are constantly striving increase our customer service and your review will help in this effort, thank you and have a great day.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,826 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open at 12:00 p.m.