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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The facility overall is very nice, the reason for my not so great review was due solely to the overwhelming odor of cigarette smoke in my room.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck
No microwaves was very inconvenient. Coffee maker is broken and leaking.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck
Business response:
Wow, THANK YOU for the outstanding score! It’s so encouraging and motivating for our staff to get these type of reviews, and we’re so pleased that you enjoyed your visit with us. Good luck and we look forward to seeing you again soon.
I need my refund because I only stayed one night. I booked for two nights but only stayed for one night. I asked for a refund for my second night because I come up to play black Jack the black Jack tables were closed so I didn’t need to stay the extra night. I was told I’d get a refund but my credit card only shows pending refund of my security deposit of 64. Would like to get refunded for the night I didn’t stay. I checked out 2/ 8/2021. I’ve stayed at the Isle several times and like it. But there are other choices.
Business response:
Michael the request for a refund on the night you did not stay has been placed with Hotels.com and is being processed. Thank you for your patience on this issue, and please understand that we are working hard at keeping the safety of our guest in mind as we return to normal operation. Select table games have reopened and we look forward to seeing you again.
It was clearly a rip off to charge a resort fee when the lettering in the walls is missing , the shower and sink had no water pressure. It was 200 a night and they don’t even provide breakfast or any kind of complimentary items like toothpaste, brush, or even an extra pillow . I could’ve stayed at a dive hotel in my home town for less and had way more offered to us. I will definitely tell everyone I know how crappy this place is and to avoid the hotel at all costs
Business response:
We're sorry you didn't enjoy your stay with us, we will take this review into consideration and fix the deficiencies you mentioned so that your next stay with us will be a great one. Have a good night and good luck on your next trip. :)
There was hair in the shower from previous guest, fridge door hardly closed and didn't keep our things cold. There was also hair on one of the beds blanket.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Donot waste your money.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Business response:
We are sorry your stay was less than ideal. We are committed to always improving our customer service and need to know when there are ways we can improve. Thank you for taking your time to review the Isle Hotel and we hope to see you again in the future.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,827 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open at 12:00 p.m.