Hudson's Bay
100 Bayshore Dr, Nepean, ON K2B 8S8
Open now:9:00 am - 6:00 pm
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Heidi Roberts on Facebook
6 years ago
06/13/2017, 05:28 AM
Recently I had an "issue" - not a huge one - at The Bay in Ottawa. I decided to fill out the survey that is promoted on the bottom of the receipt - politely and honestly. I was pleasantly surprised and impressed when I received a call from the store manager - Chrystal Duperron - within a few days. She was apologetic and sincerely concerned about the experience that I had had in her store. I truly appreciated the call. Now less than two weeks later, I received a hand written note and gift card for The Bay. I'm impressed - credit where credit is due - this manager is doing things right! Apparently personal customer service is alive and well at The Bay - Bayshore in Ottawa! :)