This profile has been claimed by the business owner or representative.
Husker Mercedes-Benz Service
- Auto Repair
- Lincoln, NE
About this business
Husker Auto Group is your one-stop location for Mercedes-Benz car repair in Lincoln, Nebraska. We specialize in servicing high-end luxury cars, trucks and SUVs; however, our certified technicians are trained to work on all makes and models. Equipped with the latest cutting-edge service technology, our auto repair shop is a top-of-the-line facility suitable for drivers in search of auto repair in Lincoln. If you require maintenance on your Mercedes-Benz or would like to purchase Mercedes-Benz parts and accessories, we can ass... read more
Location details
6701 Telluride Dr, Lincoln, NE, 68521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I recently went to their service department to find out if they worked on MB Sprinter chassis (my RV needs work) and was told that they didn't. When I asked if I could talk to a technician, I was very rudely escorted out of the building. This is ABSOLUTELY NOT the experience that I was expecting from a Benz dealership. They have soured me on the entire brand from now on!
Since our purchase our ML350 in 2014, Every visit to Husker Mercedes Service has been courteous and professional. Amanda has, for several years now, handled each service visit/issue with professionalism and offered detailed explanation of any "out of routine service" requirements. Even when our vehicle was in a serious accident and required a thorough mechanical inspection prior to any repairs being started to guarantee insurance compliance. As a Quality MGMT member of a global equipment manufacturer, I understand the mechan... read more
After reading some of the negative reviews I was very skeptical about my online order for my Benz. True is was a bit challenging navigating through the large Auto Plex but the operator got us to the correct division. The part was shipped out and i received it a day before I got the email letting me know it shipped. What they lack in technology they make up for in performance. I had a stellar experience and will order again from MBDirect.
I am firmly of the opinion they honestly do not care about customer service. The myth of impeccable Mercedes service is busted by this place. They ignore phone calls, texts, but yet charge far in excess of average prices for their average at best service. Mercedes are great cars, but this place gives the brand a bad name. I can not imagine the ownership group as a clue how bad it is.
Amanda has zero interest in customer service. I had asked her numerous times to see if the Tech could even do the programming on my Mercedes. So when I show up and find out the Tech will not do the service it put me in a real irritable mood . Please keep in mind that I had the car on a trailer the car does not runT.hen she sends 2 goons out to the parking lot to tell me to leave that they cannot work on my car. Real class Amanda!!!real class husker Mercedes!!! Thanks for wasting my morning. Very unprofessional .
Frequently asked questions about Husker Mercedes-Benz Service
How is Husker Mercedes-Benz Service rated?
Husker Mercedes-Benz Service has a 2.3 star rating with 8 reviews.
When is Husker Mercedes-Benz Service open?
Husker Mercedes-Benz Service is closed now. It will open tomorrow at 7:00 a.m.