Ema Humphries Moes on Facebook
6 months ago
02/12/2020, 08:36 AM
For the past three years we have been undergoing a custom home renovation (has probably taken this long due to the Magnolia/Fixer Upper boom) on our Mid-Century Modern/Contemporary home in Waco, TX. Our project was divided into two phases. Phase A had (poor) installation of an LG Mini-Split. Phase B had wrong size Carrier units for the space. We had given the installers ample opportunities to diagnose and correct various issues that we have now on both sides. Finally I refused to allow them over any more so we hired a second company thinking they had some solutions to the issues with our new HVAC systems. I soon learned that although they tried, they too fell short of the level of knowledge needed to help correct our issues.
I knew of a young man who works at Intelligent Air Services in Austin, TX and knew him to have integrity and a great work ethic so I decided to contact them and just see, if by chance, they would consider coming to Waco to, once and for all, diagnose our issues and offer some solutions we could rely on. They were up for the challenge and the distance.
What I did not tell them was that I had previously had a Carrier Representative from Dallas come down to assess the Carrier units. I wanted them to give me their own report so I could determine if they were competent enough to do the job at hand. They diagnosed our issues when no one else in HVAC was able to - no matter their promised level of expertise.
My experience has been that the LG Mini-Splits are not as user friendly as Carrier Mini-Splits (I think those are the ones that iAir installs...) but iAir was able to identify several issues with the LGs that need correcting, as well.
They were prompt (a biggie for me), well groomed and considerate of our property. They were efficient while here and after leaving, comprised a report within several days to submit to us so we would have all of their findings and solutions in writing.
I think their prices were very reasonable, especially coming so far out of Austin, and don't feel like they overcharged us just because of where we live.
When we are ready to correct our issues we will definitely get on iAir's schedule for them to come back up and take the job! I have had interactions and experience with many subcontractors on this job and I wouldn't think twice about purchasing new equipment if that is what iAir recommended. I believe they are really good at what they do and would only recommend what is really needed. Thank you.