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Icon Cartersville Apartments

4.4

Apartments
Cartersville, GA

About this business

Real Estate Apartments

Location details

50 Stone Mill Dr SE, Cartersville, GA, 30121, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 6:00 p.m.
Tue	10:00 a.m. to 6:00 p.m.
Wed	10:00 a.m. to 6:00 p.m.
Thu	10:00 a.m. to 6:00 p.m.
Fri	10:00 a.m. to 6:00 p.m.
Sat	10:00 a.m. to 4:00 p.m.
Sun	Closed

4.4122 reviews

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Jeymi E.

4 months ago

Awesome staff and clean property This is a great property to live in, staff is amazing !

Business response:

Jeymi, We are overjoyed to hear that you found our staff amazing and the property clean. Thank you for sharing your experience with Icon Catersville, Cartersville!

Judy S.

4 years ago

I love living at Stone Mill The office staff is so nice and helpful. They walked me through the whole process making sure my needs were met. My apt is beautiful. The neighbors are great and the property is quiet. I would recommend Stone Mill to everyone!

Leslie B.

3 years ago

The bad reviews don't lie This is the worst managed apartment complex I've ever been part of. It's clear that they don't care about their residents living comfortably. Need to get ahold of someone? Forget it. They won't answer. Just take your time and money elsewhere. Not worth the headache.

Business response:

Hi Leslie! That sounds hella frustrating! ReNew Cartersville has recently transitioned ownership and is now under the new management of Sterling Group! I have forwarded your review to our property manager and regional manager to be sure to follow up with you ASAP. We do care about our residents and want to help you see the value in your apartment home.

James Y.

3 years ago

Noisy Property is old, so if anyone upstairs walk, scream, cleans, or does any activity it will heard and rumble the entire apartment. Usually this is pretty normal for apartment living however, there is no quiet time hours so you are able to do any of the above at any time of day whether it be 10pm or 2am it does not matter.

Business response:

Thank you for your review. We expect all of our residents to adhere to our community noise policies and are sorry to hear that you have had concerns with sound throughout our community. We have shared your feedback with our team for internal discussion and future improvement. That said, we welcome the opportunity to discuss how we may assist in greater detail. Please email us at renewcartersville@trinity-pm.com when you have a moment. We hope to hear from you soon.

Kristin G.

3 years ago

Worst Customer service Property is old, nothing is new. Office staff is the worst ever, never answer phone, don't return messages. Rent has gone up over 300 in a little over a year with no improvements. New management company is terrible, nobody knows how to complete a simple task.

Business response:

Thank you for reaching out. We are sorry to know of your disappointment with upkeep and interactions with our team. Our residents and their comfort are our highest priority, so we would like to better understand your feedback. Will you please contact us at renewcartersville@trinity-pm.com so we may gather additional details? We look forward to hearing from you soon.

riyaz M.

4 years ago

Pathetic maintenance services just nowNEW Iam a resident in this apartment. The maintenance service is pathetic here. I have never seen such bad service . They do not have sense of emergency services. My toilet has clogged more than 3 days and they are not here yet to fix it. I would not even give one star. I would not recommend this apartment.

Business response:

Thank you for choosing our community for your home. Our team works hard to provide top-notch service to all of our residents, and we are sorry to read your review. We have escalated your feedback about your toilet with our team and would love to connect with you in person. Please email us at renewcartersville@trinity-pm.com when you have a moment. We hope to restore your confidence in our community soon.