Idaho Central Credit Union

Buddy P 

on BBB

3 weeks ago

Paid my car off over a month ago and they are still taking payments out of an external account. Caused an overdraft and refused to accept fault or fix the problem. 

Lorilee A 

on BBB

a year ago

Absolutely our worst decision in financing a vehicle in 40 years! We purchased a new vehicle in May 2024, and have never to date received a monthly statement, though I have contacted them two times for statements, and they apologize for their error, yet NEVER have sent one to this date... it is AUGUST!!! Their system is not easy to view either. AND we have paid two months in advance, yet they send emails to make a payment!!! They are the hardest credit union/bank ever to work with. We only choose them for the interest rate a... read more

Jason M 

on BBB

a year ago

I made payments on time through the portal for 2 years. I moved recently and must have forgotten my obligation.I first learned from TransUnion that I was late. My ICCU never contacted me to tell me I was late.When I called them, I learned that somehow the email address they had been using for 2 years changed internally without my doing. I have 2 years of emails at the correct one, the one I gave them.They were unwilling to help me recover my credit score from what was in part their fault for updating my contact information i... read more

Travis E 

on BBB

a year ago

Absolutely the worst bank ever to work with. They literally let fraudulent activity happen on two of our business accounts even when we informed them as it was happening. We still have been unable to get the money back 

Connie A 

on BBB

a year ago

The worst credit union ever. This is an ongoing situation. They just keep asking for information when they already have it. Just to stupid to read my file 

Sophie T 

on BBB

a year ago

- "Personally Banker" asked me if ****** *** was my "aunt or something". - Mailed incorrect information to the **** flagging it as unable to be registered - Sent my car title in an unsealed envelope Unprofessional credit union, uneducated employees. Get your money aways from these fools. 

Edgar U 

on BBB

a year ago

Idaho Central Credit Union might be OK for most people, but if you like to be debt free and pay off your loans early, then look elsewhere.Idaho Central Credit Union places strict limits on the amount one can transfer into their account. Had I know their policy, this Idaho native would never done business with ICCU. The atuo dealership promised I could pay off the entire loan early without any penatly. Well--interest becomes a penalty when the credit union restricts on how much they will accept for a day, a week and even a mo... read more

Mike K 

on BBB

2 years ago

This credit union dragged out my loan approval for over three months while rates kept going up each week. Now, I cannot refinance my loan elsewhere. Idaho Central Credit Union is a terrible credit union and I will never use them again. 

Fred & Barbara R 

on BBB

2 years ago

On May 31, 2023 we went into ICCU to open a CD for 5% annual APY interest. We saw it advertised on their website and it was listed as the rate on their reader board in the credit union. When we opened the CD account we commented to the banker that 5% is a great rate. She said nothing about the interest rate being different, at ****%. This rate was not posted or discussed with us. When we noticed this percent discrepancy , while thinking about adding to that CD, on June 29, we went back to the credit union and asked about why... read more