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Imperio Nissan of Garden Grove
- Garden Grove, CA
About this business
Location details
9222 Trask Ave, Garden Grove, CA, 92844, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
1st off the diagnosis to repairs. completion almost a week. lack of communication and someone scratched the car and the service manager failed to take accountability for the incident. Definitely not happy with the service offered here
When in the For a oil change but not even a good morning I get not friendly.and only because I didn’t get other service on my car they didn’t offer me if a wanted new filterair than they suggested last time I was there
Paid $200 for them to tell me the cost of replacing the blower was $1000. They don’t want my business anymore.
I went in for an oil change today and after two hours they told me my vehicle was ready however when I showed up they told me it wasn’t actually ready yet and I proceeded to wait another hour. When I did receive my vehicle it appeared as if someone ran errands using my vehicle. My odometer had increased by 30 miles, the vehicle smelled like in n out burger, and there were random receipts in my passenger seat from today.
Business response:
Anaelsierra11, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (714) 537-0900. We look forward to hearing from you.
I was told 2 hours and half wait and waited almost 4 hours for an oil change, tire rotation and alignment.once, I received my car back, the tire alignment still felt the same like if my car didn't even get any work done the tire alignment and tire rotation feels the same
Service is good, the price is higher compared with two years ago, increased too much
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!
Cleanliness and overall the service is good, what I didn't like was the fact that they don't wash the car correctly before handing it back. In fact the other time I had brought it in for service they didn't washed it at all. And I had to tell the attendant to take it back. This time it was dirty w leaves that a gardener was cutting grass and trees.. He was giving it to me back Like that.. So I told him to take it back.. He did but looked upset.
Business response:
Hi Reynosojimmy, thank you for taking the time to leave a review for us at Garden Grove Nissan. We're happy we could meet your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!
My vehicle all of the sudden would not work. Would not go into neutral and had several warning lights. I had it towed and the drive had a rough time getting the vehicle on and off. (Locked up wheels) When the dealership contacted me about the issue the only thing they found was a low battery. They did not explain the lights (except the battery light never came on), the locked up wheel and of course the only thing that needed to be changed was the battery. I asked for the service manager when I came to pay for the "diagnosis"... read more
Business response:
Loveknightlife, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please contact us at (714) 537-0900 so we can work with you to make this right.
Honestly i am regretting buying my car from this place to get something repaired that is supposed to be under warranty is always a big issue i paid thousands off dollars extra for an “extended warranty” that apperently doesnt cover anything
Business response:
J.madrigal12, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (714) 537-0900. We look forward to hearing from you.
Frequently asked questions about Imperio Nissan of Garden Grove
How is Imperio Nissan of Garden Grove rated?
Imperio Nissan of Garden Grove has a 4.4 star rating with 2,619 reviews.
When is Imperio Nissan of Garden Grove open?
Imperio Nissan of Garden Grove is open now. It will close at 9:00 p.m.