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Imperio Nissan of Garden Grove
- Garden Grove, CA
About this business
Location details
9222 Trask Ave, Garden Grove, CA, 92844, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Wrong information drove back forth twice for them to do nothing and didn't explain properly and when I did tell them I was unhappy they said oh well no our problem take it up with corporate. Never have I ever been treated like this at a dealership or service department anywhere.
Business response:
Nicolemg17, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact us at (714) 537-0900 when you have an opportunity, and we will be more than happy to try and turn your experience around.
This dealer was my favor place since I bought my first nissan. I had bought 3 Nissan since.I used to take my vehicles for services here. On September 12, I took my Nissan Rogue for a break diagnostic. They charged me $200 for the diagnostic. I thought it was excessive but since I was planning to get the repair done and because it was to be applied towards the repair, I had no objection. they, the said that the front and back rotors needed to be resurfacing and they gave me an estimate of $800 to resurface front and back with... read more
"Hello. I bough a 2021 Nissan Sentra from this dealership..." Hello. I bough a 2021 Nissan Sentra from this dealership and it was nothing but problems. The car had a bad transmission. The engine had a rattle. Car had 800 miles when I bought I they told me that previous owner didn’t got approved. But I think they return this car because of the problems that the car had. And after that I try contacting the dealership to let them know of my problems. They all ignore my calls. Or messages. I even call Nissan credit finance. And ... read more
Business response:
Hi Riosluis45, thank you so much for your comments about Garden Grove Nissan! We strive to exceed your expectations, and you did not reflect that in your short survey. I would very much like to hear from you the details of your visit and how we can make it a perfect 10. Please call or email me at your convenience. Once again, thank you for taking the time to give us your feedback. Sincerely, Owner Loyalty Manager 714-537-0900
Hello. I bough a 2021 Nissan Sentra from this dealership and it was nothing but problems. The car had a bad transmission. The engine had a rattle. Car had 800 miles when I bought I they told me that previous owner didn’t got approved. But I think they return this car because of the problems that the car had. And after that I try contacting the dealership to let them know of my problems. They all ignore my calls. Or messages. I even call Nissan credit finance. And they told me that they couldn’t do anything for me. This car a... read more
Business response:
Hi Riosluis45, thank you so much for your comments about Garden Grove Nissan! We strive to exceed your expectations, and you did not reflect that in your short survey. I would very much like to hear from you the details of your visit and how we can make it a perfect 10. Please call or email me at your convenience. Once again, thank you for taking the time to give us your feedback. Sincerely, Owner Loyalty Manager 714-537-0900
"False Advertisement, rude and not caring! " First of all, if it was possible I would give them -5 stars! This place is the worst at everything, from the salesperson, to the finance person and everything in between. PLEASE PLEASE READ EVERYTHING MIGHT SAVE YOU SOME FUSTRATION AND HEADACHES!!!! Let me start with why we went there. I was planning on trading in my 2016 Nissan Versa, and my boyfriend found a Nissan Sentra for $16,000 and something on there website, which grabbed our attention so we decided to enter. When we got ... read more
"NOT WORTH IT!!!" Zero Stars.NOT WORTH IT!!! Unfortunately I bought a used Certified car here last week and to my bad luck I sign off on the Cooling-off period or else I would have gave them back the car. Only an hour after buying it, I got the check engine light on and it was due to them pumping gas and not closing the nob correctly. Thanks to that click I had to drive during heavy traffic from LA back to see what was wrong. Afterwards, I tried charging my phone and that didn't work. To my disappointment there was a small c... read more
Business response:
Hello Norma, We appreciate your comments/feedback & time. I apologize if my staff did not meet your expectations. I reviewed the concerns with my Used Car Manager and the service staff, & sincerely apologize for any inconvenience on our end. I would like to gather more information to further assist you. Please feel free to call me directly at 714-620-8742. Natasha Andres Owner Loyalty Manager Imperio Nissan Of Garden Grove.
I bought my car March 2014 at the time I bought it they told me I would get 3 oil changes for free I went to the service and they told me that they don't do that, that I would have to pay. I refinanced my car June 2015 and requested for a refund on my GAP insurance and till today I still have not gotten a call back. Everytime I call I get sent straight to voicemail. HORRIBLE SERVICE FULL OF LIES. I'm in the process of getting a lawyer since they are refusing to give my money back. DONT WASTE YOUR TIME GOING TO THIS PLACE. if... read more
Beware!!! Do not buy here!! This dealer uses yo-yo financing, they give you the car at a lower interest rate, thay let you drive it for a few days and then they call saying the bank did not aprove it, that they need to sign another contract and they DOUBLE the interest and down payment, these people specially sales guy Daniel and his boss are not honest and by the way you don't have to sign any new contract, because you already did and they have to respect it, i was lucky i researched about yo-yo financing and made them lowe... read more
Bait and switch, Using carwoo.com they quoted $22k on new 2013 Altima SV. Glad I checked their Yelp and dealerrater.com reviews, made me think twice and ask for hard numbers before going to the dealership. I pressed for hard numbers including all unmentioned fees they rolled over and said they could not honor the price they submitted on carwoo.com (a site where dealers bid for your business against other dealers). Nearly a decade ago I walked out of this dealership after they tried to required I buy their extended warranty t... read more
Frequently asked questions about Imperio Nissan of Garden Grove
How is Imperio Nissan of Garden Grove rated?
Imperio Nissan of Garden Grove has a 4.4 star rating with 2,619 reviews.
When is Imperio Nissan of Garden Grove open?
Imperio Nissan of Garden Grove is closed now. It will open at 9:00 a.m.