Intermountain Healthcare North Rainbow myGeneration Senior Clinic
1000 S Rainbow Blvd, Las Vegas, NV 89145
https://hcpnv.com/clinic/rainbow-north/
Closed now
About Us
About Us HealthCare Partners Medical Group is a network of more than 310 primary care physicians and more than 1,700 specialists. With medical clinics and specialty care affiliates throughout Pahrump, Las Vegas, North Las Vegas, Henderson, Mesquite and Boulder City, HealthCare Partners Nevada (HCPNV) is committed to delivering the highest quality to care to all of our patients. Through our total care model, HealthCare Partners provides patient centered comprehensive primary care, specialty care, urgent care and hospice services. Founded in 1996, HealthCare Partners Nevada is an affiliate of HealthCare Partners LLC with offices in California, Florida and Nevada.
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Nancy Whitney on Healthgrades
10 months ago
11/30/2020, 00:35 AM
Was in hospital and was lucky enough to get him as a Dr. He talked with me at the bedside in easy to understand med talk. Am thinking of going to him as my regular Dr. Made the hospital stay much easier.
Gina on Healthgrades
2 years ago
01/28/2020, 11:31 AM
She was a great Dr covered everything in one visit . Reviewed all past medical issues then left southwest medical per every other doctor I’ve had . Does anyone know where she went ?
Jim Menasco on Healthgrades
2 years ago
12/08/2019, 01:51 AM
Saw Dr. at UMC in Las Vegas. Amidst some confusing diagnosis he clarified quickly and clearly in an understandable and knowledgeable way...first rate.
Anonymous on Healthgrades
2 years ago
06/06/2019, 02:38 AM
Very positive experience. He sat at my bedside while he gathered my medical history, discussed my condition and reviewed the treatment plan with me.
Anonymous on Healthgrades
2 years ago
04/09/2019, 07:49 AM
No bedside manner. Terrible follow through and unable to answer any of my questions about course of treatment.
Mse journey on Healthgrades
3 years ago
09/05/2018, 01:21 AM
I was to have this doctor consult me on my foot at sunrise hospital . No show had to be on anti botics iv couldn't get the meds for 2 days more can't afford the bill but you couldn't show up at sunrise hospital to keep me on treatment so I suffered . You didn't even return calls to my nurse samantha or her supervisor either . Your proffesionslsm stinks so does your bed side manner. I'm helped by some one else now iv antibiotics restored thanks for nothing doc .
Tiffany L. Vought on Facebook
3 years ago
08/04/2018, 14:00 PM
This “Medical Group” USED to get a 5 STARS from me UNTIL yesterday! This is NOT directed at any location specifically or any staff member specifically at any of these locations. It IS directed at their Corporate Office/Executives “Greed Mongers” (MY personal opinion) that are making business decisions that DID and DOES NOT have the patient’s well being in mind. It’s ALL about making money and GREED!
Tiffany L. Vought on Facebook
3 years ago
08/04/2018, 12:46 PM
This “Medical Group” USED to get a 5 STARS from me UNTIL yesterday! This is NOT directed at any location specifically or any staff member specifically at any of these locations. It IS directed at their Corporate Office/Executives “Greed Mongers” (MY personal opinion) that are making business decisions that DID and DOES NOT have the patient’s well being in mind. It’s ALL about making money and GREED!
Here is the back story: I have been in Vegas 22 years, I have FIRED numerous doctors in many other medical groups and in this one also. My Mom suggested I go see her doctor, Dr. Donald Wingard, DO (W Charleston) about 4 years ago. Mom had been a patient of his for about 6 years. I finally gave in, even though I knew from the start that appointments were very coveted with him (I’d usually have to schedule about 3-4 months out to get a time that worked with my schedule) AND he only accepted new patients IF a family member was his patient. I had previously tried to get a doctor between my house and work for convenience as well as a great doctor, this location was out of my way, but WELL WORTH the travel time, extra time needed to be off work for an appointment, etc. to see Dr. Wingard. Best decision I EVER made and FINALLY found a wonderful doctor to discuss my concerns and to address what was going on with my health. He is very attentive, LISTENS completely, goes over all test throughly and together, he and I would come up with a “game plan” to get my health back on track.
About a year or so ago, Health Care Partners (Corporate Office/Executives - “Greed Mongers”) decided that this location (W Charleston) and ALL doctors at this location would NO LONGER ACCEPT Medicare patients (my Mom and about 1,500-2,000 other patients). They supposedly sent letters and called these patients (my Mom received neither), most patients finding out when they called to schedule their follow up appointment with their doctor, that they would need to go to a different location and see a different doctor, whom Health Care Partners had hired specifically (from Pahrump) to handle Medicare patients. Huge backlash from the elderly Medicare patients! Corporate office complaints called in, filed, Las Vegas Review Journal and local TV news stations called (an article/news story were done). This was very upsetting to these patients that had been with Dr. Wingard for many many years, some around 20 years, maybe more. I was furious for my Mom’s sake. Many of these patients were VERY concerned, as they should be, that someone, other than themselves was choosing some random doctor to handle their health care needs and had NOT reviewed their medical history in detail to choose this doctor specifically for their health care needs/requirements (this is NOT directed at any specific doctor or his/her credentials, knowledge or training). The Medicare patients could go ONLY to certain locations that take ONLY Medicare Insurance (NO consideration for the patient’s needs/requirements again). Their reason (Corporate/Executives - “Greed Mongers”), was to provide a “better patient experience”. I call Bullshit on that reason! My elderly Momma has been through 3 doctors at the new location since this change, two doctors, of which have QUIT because, the Corporate/Executives “Greed Mongers” are BASICALLY wanting to CHARGE Medicare for every pen stroke these doctors make (coming from information I was given personally). To me and many others, this does NOT create a ”better patient experience” NOR does it take these patient’s HEALTH into consideration! AGAIN all about the $$.
Fast forward to yesterday 8/3/18: I am planning a trip overseas (a dream/bucket list trip for two weeks). I reviewed the CDC’s website regarding vaccinations required/suggested (13 vaccines to be exact, some which cover 3 diseases), for my destination, that I should possibly get for my trip. One vaccine is two doses, 6 to 18 months apart. Being that this trip is 9+ months away, I called to schedule an appointment with Dr. Wingard (W Charleston) to discuss the vaccines and any side affects/drug interactions with my current medications, when/if I should get these vaccines and a few other health concerns I have. I am informed by some RANDOM STRANGER {staff member} (not directed at this staff member), that Dr. Wingard, as of Monday 8/6/18, will no longer be at this location and will be at the Sienna location starting on Monday. And letters/calls have been made to his patients (I have NOT received either!).
Me: Ok, May I have that phone number please? (I don’t care where my doctor is located at this point, I finally found an amazing doctor and I’ll go to the new location with no problem.)
Staff Member: What Insurance do you have? (me, thinking it shouldn’t matter since I’m an existing patient.)
Me: Aetna.
Staff Member: That location ONLY accepts Medicare. I can schedule you with another doctor at this location.
Me: No thank you, I prefer to choose my doctor. Please leave a message for Dr. Wingard to call me directly.
Short time later I get a call to schedule an appointment from a staff member, NOT my doctor like I had asked/requested (which is infuriating to me), back and forth with multiple staff members, getting NO WHERE, I CAN NOT make an appointment with MY doctor that I HIRED because the Sienna office ONLY takes Medicare and some Corporate/Executives “Greed Mongers” have decided to move my doctor to the new location because (in my opinion, all his Medicare patients complained enough). A supervisor finally gives me the phone number to their Corporate Office (where the “Greed Mongers” reside). NO ANSWER (imagine that!), leave a message for their “Patient Advocate/Service Excellence Team” (I’m NOT getting any advocation or excellent service in my opinion). I call Aetna, my provider, and file a formal complaint against Health Care Partners Medical Group. I then call this location (W Charleston) back and leave another message and ask for Dr. Wingard to call me “and I ONLY want to speak with MY DOCTOR” and inform them that I have filed a formal complaint with Aetna. (It will be within 72 hours {work days M-F} that I will be contacted by Aetna and MAYBE I’ll receive a call back from Health Care Partners Patient Advocate [seriously doubt Health Care Partners Patient Advocate will call me back]).....
I personally do NOT want someone else choosing a doctor for me that has 1) NOT reviewed my medical history, 2) has NO CLUE as to what my needs/requirements are, 3) is in an Administrative position and NOT a doctor!
YES, I can can to another medical group that takes my insurance. The point is THIS medical group TAKES my insurance, why should it matter what location?! Yes they have the right to do what they want in their business plan (to an extent), but for them to say that it is to “provide a better patient experience” (my blood pressure is going through the roof now) is hogwash! It took me about 18 years to find an amazing doctor (Dr. Wingard). I thought this was America and I could make my own decisions.....apparently NOT when it comes to Health Care Partners and which doctor I want to see!
So, if you want some random stranger to assign you to a doctor, not knowing you personally or anything about you, your health history or your health care needs/requirements, other than who your insurance is through.....by all means, go to ANY Health Care Partners location that takes your insurance. I personally do my research on every doctor I go to, you are your only advocate these days! And if you’ve been in Las Vegas for any length of time, you know how difficult it is to find a GREAT DOCTOR like Dr. Wingard!
I will be contacting Las Vegas Review Journal, ALL local TV news channels and Medicare to give them the story/information too.
