Isle Casino Hotel Bettendorf

4.0

Hotels & Travel
Bettendorf, IA

About this business

Hospitality Event Planning & Services Hotels & Travel

Location details

1777 Isle Pkwy, Bettendorf, IA, 52722, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 8:00 p.m.
Tue	8:00 a.m. to 8:00 p.m.
Wed	8:00 a.m. to 8:00 p.m.
Thu	8:00 a.m. to 8:00 p.m.
Fri	8:00 a.m. to 8:00 p.m.
Sat	8:00 a.m. to 8:00 p.m.
Sun	8:00 a.m. to 8:00 p.m.

4.07,554 reviews

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John

3 months ago

Every person we ran into as far as staff was rude, with the huge golf event going on they should have had more staff in the building. Restaurants food was ok but the staff was a absolute joke, place wreaked of smoke even though they say it is a smoke free building. Only had hot water in our room so taking a shower meant burning your skin, over all the worst hotel we have ever stayed at

Business response:

We are so very sorry about your experience. The issues you experienced will be looked into and addressed.

Sarah

3 months ago

I don’t appreciate toothpaste, splatters on the mirror a stranger‘s phone case on the end table, no handsoap bars in the shower or bathroo, pubic hairs all over the bathroom, disgusting.

Business response:

I am very sorry about your experience. The issues you experienced will be addressed.

Tabitha

4 months ago

Be aware I was told that I would only have to pay 29.10 when I got their and I ended up paying $100

Business response:

Hi, Tabitha thank you for your feedback. While looking into your reservation it looks like the $100 in question is the deposit. That will automatically refund back to you.

Cynthia

4 months ago

Asked for 2sets of towels because we were not told we had to let them know we wanted our room cleaned up. We did not get any wash clothes with our towels we got 2 Beth mats instead!

Business response:

Thank you for your feedback, Cynthia. These details have been passed along to the appropriate departments.

Tyler

4 months ago

Hotel staff was great and very friendly, breakfast at one of their restaurants was the opposite, long wait to get an order for drinks and didnt get the right drinks, good was subpar and service was terrible.

Business response:

Thank you for your feedback, Tyler.

David

5 months ago

My wife and I were disappointed. Somehow I booked a smoking room. Staff said they would clean it so there would be no smell. Waited the hour they said it would take. No difference. Not sure if they even did it. Saturday night the bathroom sink only has hot water coming from both faucets. Sunday morning the shower drain didn’t work well and stood in 2 inches of water while showering. The whole place seemed dirty. Hotel stated they had a bar. The bar was a few seats and a wall of tv’s in the middle of the casino. We won’t be s... read more

Business response:

David, thank you for your feedback. These details will be communicated to the appropriate departments and utilized to better our guest experience. Thank you for sharing.

Cathy

5 months ago

The rooms were a little run down (some upgrades) but still felt clean. The parking garage on the other hand was filthy. Cups- cigarette butts- zero directional signs.

Business response:

Thank you for taking the time out of your day to leave a review! We do apologize about your experience and will look into your concerns.

Alexey

5 months ago

They pushed unauthorized charges on my credit card.

Business response:

We are sorry about your experience. If you have any questions or concerns please give us a call.

Lori

6 months ago

We checked in, went to our room and noticed the bathroom still had trash in the trash can and the box soap was open and used. The air conditioning was extremely loud and a loud whining sound accompanied it every time it turned out. The bed was extremely firm and I got very little sleep.

Business response:

Thank you for taking the time to make a review. We are very sorry about your experience. We will look into what happened.