Find Storage for What Matters Most iStorage has redefined the self storage experience, offering clean, modern facilities and state-of-the-art security to ensure your personal items are protected and safe. iStorage's contemporary facilities offer many exceptional on-site amenities along with great customer service. Our managers and staff go out of their way to serve the needs of our customers, making us one of the best-loved storage providers in the industry. Find space for what matters most at iStorage. • Computerized Gate Access • Drive-up Access to Units • Month to Month Rentals with Convenient Payment Options • No security deposits • Automatic Credit Card Payment • 24/7 Digital Surveill

BIRDEYE FOR BUSINESSES

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4.8

★★

200 reviews

5★167

4★17

3★15

2★0

1★0

1 review has no rating

Reviews(8)

Google Reviews(192)

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THOMAS R. on Birdeye

★★

a month ago

Bruce, the manager was simply amazing.. I was about to end my unit and go to a competitor. He worked with me, listened to my issues, provided professional solutions and erased my mind, found me a unit to fit my needs.. he's a polite, professional man

Business Response:

Thomas, thank you for your review. We take customer feedback seriously, and we look forward to continuing to serve you. Thank you, iStorage

Scott on Birdeye

★★

3 months ago

Bruce was a great help,,thanks!!

Business Response:

Thank you Scott for your kind words. Feedback like this goes a long way towards shaping what we do at iStorage. We look forward to continuing to serve you in the future. If you need anything else, please let our team know. Sincerely, iStorage

JULIIE L. on Birdeye

★★

5 months ago

I unexpectedly needed a storage unit - big enough to store everything in our two bedroom apartment. I rented a 10X20 unit before leaving for a pre-planned, prepaid vacation and had planned to move everything in when we returned. Our circumstances changed before we returned from vacation, and I no longer needed such a big unit. I went into the location to see if I could swap the 10X20 unit for something much smaller. I explained my situation to the gentleman that was there (Bruce) and he was FANTASTIC! Bruce was very busy (he was in the midst of his month-end duties and looked rather swamped with work), but he dropped everything to assist me. When I asked to swap to the smallest unit offered (5X5), he asked if I was sure about the size and explained that it was rather small. (I wasn’t sure what I needed, just knew that I needed something smaller.) He walked with me to view the size of a 5X5 unit so I could decide if it would serve my needs. I ended up renting the 5X5 unit and closing out my 10X20 unit. I was VERY impressed with the customer service that Bruce provided. He actually took the time to make sure I was getting what I really needed - he was not just trying to complete the transaction so he could return to his duties. He made customer satisfaction a priority, and these days I find that rare. I will return to iStorage for all of my storage needs, and I highly recommend them. If you need storage, stop by and see Bruce! He’ll make sure you get exactly what you need.

Business Response:

Juliie, thank you so much for using our facility. We appreciate your business. Sincerely, iStorage Cincinnati - Galbraith

Mike G. on Birdeye

★★

5 months ago

Regional manager and site manager are both really great! Excellent customer service!

Business Response:

Thank you Mike for your kind words, they go a long way to shaping what we do at iStorage Cincinnati - Galbraith . We look forward to serving you in the future. If you need anything else, please let our team know. Your friends, The iStorage Cincinnati - Galbraith Team

Ryan A. on Birdeye

★★

3 years ago

Very easy to deal with

Business Response:

Ryan, thank you so much for your great review. Our team prides itself on providing the best customer experience. If there is anything we can do to help, please let us know! Sincerely, iStorage Cincinnati - Galbraith

Vershun A. on Birdeye

★★

3 years ago

Mark has been the greatest at istorage on Galbraith rd. He is always willing to help with whatever I need. Thanks Mark! Sincerely ,Vershun

Business Response:

Vershun, thank you so much for your review. We take our customer feedback very seriously, and are always happy to see what we are doing right. Thank you, iStorage Cincinnati - Galbraith

Mikheala on Sparefoot

★★

4 years ago

One of the best places! This is my first time having to put my personal belongings into storage. And, I must say that my entire experience has been great. The Property Manager Amir has been very helpful and his customer service is outstanding.

Craig Stanton on Facebook

4 years ago

Personal service by James (the manager) made a very long, tedious day, easier to complete. Very professional and easygoing. A true pleasure to work with. Storage units are clean, accessible and very reasonably priced. I highly recommend them and James excellent service